TxDMV - VTR Operations Specialist III

Job Description

To apply for this position, complete an on-line application through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications. Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application.

Applicants who require an accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

This position provides customer service for vehicle titles and registration activities in the Title Control Systems Section of the Vehicle Titles and Registration Division (VTR). Work involves handling confidential and sensitive correspondence and communications regarding compliance with State and Federal vehicle titles and registration laws, rules and regulations. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level work independently on assignments; however, all unusual issues are referred to the supervisor.

ESSENTIAL DUTIES

• Provides routine information and assistance pertaining to vehicle titles and registration procedures, laws, rules and/or regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.
• Prepares and edits correspondence/production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax, and style using a personal computer and applicable software.
• Retrieves title and registration information from master files or databases and verifies against applications, forms, and original documents.
• Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems.
• Processes applications for titles and registrations which require special expertise or additional research.
• Makes complex decisions based on interactive inquiries and dialog with appropriate titles and registration software applications.
• Assists in analyzing and verifying evidence presented in support of applications for transfer of titles and registration for motor vehicles and approves/disapproves applications.
• Maintains a specialized expertise in resident and non-resident vehicle titles and registration laws, rules, regulations, policies, and procedures.
• Work involves handling confidential and sensitive information and adhering to the Driver's Privacy Protection Act (DPPA) laws.
• Answers multi-line telephones and provides internal/external customer service, routes messages, and responds to inquiries through oral and written communications.
• Maintains a harmonious working relationship with coworkers, management, and customers.
• Collects, delivers, or moves boxes, mail, files, license plates, records or other items weighing up to 25 pounds each.
• Travels up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
• Performs additional/other job-related duties as assigned by the Supervisor or Lead Worker.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.



Qualifications:

MINIMUM REQUIREMENTS

Education and Experience

Graduation from high school or equivalent plus two (2) years' experience in a high-volume customer service, data entry/management, clerical or general office administration environment. Education may be substituted for experience. (Experience requirements may be satisfied by full time experience or the prorated part-time equivalent.)

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

ü Retirement Plan

ü Paid Group Health & Life Insurance for employees

ü Paid Holidays

ü Paid Vacation Leave

ü Paid Sick Leave

ü Longevity Pay

ü Dental

ü Vision

ü Dependent Optional Life Insurance

ü Voluntary AD&D Insurance

ü Dependent Health & Life Insurance

ü Health & Dependent care flexible spending accounts

ü Tuition Assistance Program

QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) Program.

Job offers and continuation of employment is contingent upon:

• Proof of education and experience listed on the application
• Eligibility to work in the United States
• Satisfactory results from a pre-employment criminal history background check and driver's record check
• Compliance with Selective Service registration for males ages 18-25
• Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

Military:

If selected for the position the following must be provided for proof of military employment preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military status, protected activity, and on basis of an employee's hair texture or protective hairstyle. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.