VAM Portal Technical Support Specialist

Description
Position will be onsite in Bethesda, MD at least once or more a week. Candidate MUST: be local to the DC Metro area able to work onsite as needed AND be a US Citizen or US Person with the ability to obtain a Public Trust level 5 clearance.

• Provide technical support for 350+ Video Assisted Meetings (VAM) a year via the Zoom Platform
• Provide Tier 2 incident and problem management expertise for the 4000+ remote participants.
• Create and manage all virtual rooms and video links for all VAMs and their participants.
• Communicate out to external community about upcoming changes, troubleshooting and pertinent updates.
• Operate and maintain software and hardware configurations for Polycom, Tandberg, Extron and Crestron and similar AV systems.
• Resolves system operational problems by troubleshooting and performing fault isolations.
• Research, evaluate and recommend emerging technologies and design upgrades to applications and related systems.
• Update and test videoconferencing audiovisual equipment (videoconferencing bridges, video conferencing codecs, multimedia, audiovisual, projection systems, displays, cameras, microphones, streaming technologies.
• Participate in departmental cross-training efforts as both instructor and trainee.

Required Qualifications:

• 2 years of experience with providing administration support for application software.
• 2 years of experience with maintaining software and hardware configurations systems in a large corporate environment
• 2 years of leading projects to deliver successful implementations by meeting project requirements and adhering to industry and company standards.
• 2 years of experience mentoring and training junior technicians
• Possess knowledge and practical experience interpreting technical specifications and drawings
• Ability to troubleshoot the issues with application portal and support team.
• Knowledge of troubleshooting PC, MAC and Linux common desktop problems
• The successful candidate must have excellent customer service and communication skills

Educational Qualifications:

• BS degree and 2 years of experience in support/engineering in a software maintenance environment.
• Experience with Federal government highly desired.

Original Posting Date: 2024-09-03While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $44,850.00 - $81,075.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
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Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.