Account Executive

ALLDATA is the industry's #1 choice for unedited OEM automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400,000 technicians trust ALLDATA's industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management. With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry.

Position Summary:

The Account Executive is the primary interface that is responsible for the development of business relationships with current ALLDATA Collision customers. They will provide post-sales support to current ALLDATA Collision customers, identify and grow sales opportunities in assigned territories. Product development support, post sales relations, customer retention, sales skills, follow-up and action planning are key elements of this position.

Position Responsibilities- Other duties may be assigned:
• Onboard/Welcome and setup new customers
• Building strong client relationships to maintain old business and acquire new customers
• Contact customers to review their business and ensure customer loyalty/retention
• Take ownership of customer issues and drives to resolution in a timely manner and keep track of all processes that pertain to customer requests
• Collecting and analyzing data concerning consumer behavior to understand changing needs
• Renew existing subscriptions
• Identify sales opportunities to increase customer profitability and drive company revenue
• Work with other departments to deliver maximum customer retention, sales revenue and net sales profit
• Actively participate in customer support call queue daily
• Train, educate, and consult customers on how to best use their ALLDATA products
• Achieve daily and weekly key performance indicators to ensure maximum territory coverage
• Maintain availability within scheduled shift to be accessible to clients when needed
• Other duties as assigned

Position Requirements:
• High School graduate or GED certificate
• 5 years' account management or sales experience
• Ability and willing to sell/upsell to existing customer experience
• Ability to work collaboratively and build relationships within the ALLDATA
• Problem solving, organizational, and time management skills
• Strong listening and communication skills
• Self-motivated/self-starter with strong work ethic
• Ability to maintain composure and professionalism with customers and colleagues
• Bi-lingual is a plus
• Automotive knowledge is a plus
• Proven ability to work independently
• Microsoft Office skills; especially Excel
• Minimal domestic travel may be required (less than 10%)

Salary: $66,000 - $93,000
Compensation Range (USD): MIN 40500.0 - MID 57500.0 - MAX 74500.0

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