Account Services Coordinator

Job Overview:

The Account Services Coordinator responsibilities include, but are not limited to invoicing, running reports, checking customer guidelines, copying, printing and scanning documents, and interacting with and providing exceptional service to our internal clients, external clients, and attorneys.

Your Responsibilities:

• Monitoring and replying to open calls and emails
• Arranging and processing payment plans with homeowners
• Updating owner billing addresses and related information
• Processing adjustments on owner's accounts
• Charging violation fines for property accounts
• Charging miscellaneous account fees (e.g., work-orders, resident key fobs, etc.)
• Partnering with association managers to identify property accounts to be processed for liens
• Partnering with association managers to identify property accounts to be processed for foreclosures
• Charging owner accounts for both management company fees and attorney's fees
• Recording and processing bankruptcies for property accounts
• Verifying that statuses of delinquent accounts are updated monthly
• Monitoring and processing legal invoices
• Reviewing board approved waivers and settlements and adjusting owner accounts accordingly
• Processing attorney requests and obtaining attorney approvals
• Other duties as assigned

Skills & Qualifications:

Education/Training: High school diploma or equivalency. 2 to 3 years' experience in an office environment performing similar tasks preferred. Experience in Property Management industry a plus.

Experience/Knowledge/Abilities:

Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.

Physical Requirements:

Physical demands include ability to lift up to 10 lbs. Standing, sitting, walking. The employee is required to work at a personal computer for extended periods of time. Frequent need (66% to 100% of time) to perform the following physical activities:

Example:

• Writing/typing - Corporate/inter-office, resident communications
• Grasping/turning - Telephone, doorknob use
• Finger dexterity - Operation of office equipment
• Lifting/carrying - Paperwork, deliveries, books, files, misc.)

Example:

• Over 25lbs. - Rare need (less than 1% of time)
• Between 10-25lbs. - Occasional need (1% to 33% of time)
• Less than 10lbs. - Frequent need (33% to 66% of time)

Vision Requirements :

• Frequent need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (inspecting property, neighborhood survey)

Hearing Requirements:

• Frequent need (66% to 100%of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents and prospects.

Speaking Requirements:

• Constant need (66% to 100% of time) to verbally communicate with home owners, vendors, and staff.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation : $20 - $21 / hour

Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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