Accounts Receivable and Billing (ARB) Specialist

Role - Accounts Receivable and Billing (ARB) Specialist
Location - 500 McCullough Avenue San Antonio TX 78215 United States
Position - Onsite
Rate - $15 - $18/hr on W2

Provides assistance to customers with information regarding customer accounts. Processes orders to satisfy customer requests, researches billing related issues, assesses charges for service connections and works emergency Call Duty. Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non- commodity accounts, products, services and collection activities.

Tasks and Responsibilities:

• Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
• Checks to ensure that appropriate steps were made to resolve customers' concerns.
• Arranges for billing.
• Refers unresolved customer grievances to designated departments for further investigation.
• Contacts customers to respond to inquiries or to notify them of any past due or uncollected items.
• Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
• Analyzes information and evaluates results to choose the best solution to solve problems.
• Reviews account for historical transactions.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Performs other duties as assigned.

Minimum Qualifications:

• High School diploma or GED
• Proficient knowledge of the online billing system using SAP
• Proficient communication with both internal and external customers through telephone and/or walk in office
• Assist customers and complete work assignments with minimal oversight or supervision.

Preferred Qualifications:

• Bilingual
• Proficiency in MS word, Excel, PowerPoint and Outlook.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.