Billing Specialist

Summary

We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment or selection process is intended for any discriminatory purposes.

Pay

This position is a Non-Exempt position at pay grade 105.

Attendance

Non-rotating 40-hour work week, Monday - Friday, 8:00 am - 5:00 pm; must be available to work additional hours as needed.

Who May Apply?

All persons legally authorized to work in the United States

Overview

The Billing Specialist Position is responsible for ensuring bills are accurately billed up to approximately 100,000 residential/commercial customers monthly. They will provide customer service which aligns with the City of Corpus Christi mission.

Responsibilities

• Check for accuracy of bill prior to file upload

• Detect abnormal meter readings

• Determine if work order needs to be submitted

• Manually work final bills as needed

• Submit for inspection on unauthorized accounts

• Assist internal/external customers on bill discrepancies

• Provide feedback to upper management team for escalated issues

• Make necessary changes to ensure for bill output accuracy

• Submit work order in IPS while reviewing if unusual abnormalities are seen then manually input when work order has been completed

• Manually process pre and post bill run Ad hoc reporting to ensure accuracy

• Work additional process called "re-reads" and complete manual entries upon finishing investigation

• Double check unusually high usage and research and provide resolution to abnormalities

• Check error messages and make manual corrections

• Compile account histories of consumption patterns and assist with disputed bills

• Validate nightly bills runs to ensure rates are appropriately applied and ensure the process is being pushed to completion

• Tap Process/Account Services Review for set up accuracy

• Troubleshoot and test the system during rate changes and implementation of billing methods

• Calculate billing based on readings for large volume accounts

• Research for leak adjustments and apply to customer accounts, if warranted

• Process final bills, adjust disputed bills, manually process metered waste accounts, manually process large volume accounts BOD/TSS calculations

• Process Backflow charges, back billing charges, unauthorized usage billing adjustment charges, and deposit adjustments

• Communicate effectively with customers and co-workers in person, by phone, and in writing

• Effectively respond to a stressful or high-pressure detailed work configurations

• Demonstrate ability to understand and carry out complex oral and written instructions

• Use sound judgement when reviewing accounts

• Work efficiently in a fast paced environment where priorities change quickly, work in a multi-tasking department

• Maintain a professional appearance and attire

• Establish and maintain effective working relationship s with all levels of management, City officials, and internal/external customers

• May be asked to perform other duties as assigned

Qualifications

• Requires a High School Diploma/GED

• Minimum of two (2) years of experience

Other Information:

Benefits

The City offers an excellent benefit package that includes:

• Texas Municipal Retirement System - TMRS is a required retirement plan for all full-time employees. Each employee automatically contributes 7% of their total compensation. The City will match employee contributions 2 to 1 during retirement.

• Medical/dental/vision/life coverage for employees and their eligible dependents.

• Vacation - 88+ hours per year

• Personal leave - 40 hours per year

• Sick leave - 96 hours per year

• Voluntary 457b deferred compensation plan

• Ten (10) Holidays

• Flexible Spending Account

• City Employee Health & Wellness Clinic & City Employee Fitness Center

• Learning & Development Academy

• Tuition Reimbursement Programs

• Employee Recognition Programs

Basis of Rating

Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.

Closing Statement

• Selected applicants must be able to pass a background investigation and a pre-employment drug test.

• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.