ACD College Undergraduate Intern (TRD #10116808)

$18.34 - $29.34 Hourly

$38,140 - $61,024 Annually

This position is a Pay Band 55

Posting Details

THIS POSITION IS A TEMPORARY POSITION.

Why does the job exist?

The Audit and Compliance Division (ACD) enforces compliance with New Mexico tax laws. ACD employs a variety of tax research tools to analyze tax data to improve efficiency, streamline processes, improve customer service, and to develop new compliance programs and tax collection initiatives. The most crucial aspect of this position is overseeing customer service in the public facing functions. This position may provide customer service in person, over the phone, via mail and fax, or in a virtual environment, based on business need and available mechanisms for communication.

How does it get done?

This position is responsible for:

*Reviewing tax documents and processes documents and payments for taxpayers.
*Researching accounts and assists customers with account issues and tax programs.
*Providing guidance with completing proper forms and informational materials.
*Troubleshooting and resolving many complex, extensive, and/or widespread customer service complaints, requests, and issues.
*Preparing reports and documents that require investigative and statistical expertise; develop and implement programs to improve service, record-keeping, and operations; provide additional
expertise in tax administration.

Who are the customers?

This position serves New Mexico taxpayers and ACD employees

Ideal Candidate

The Ideal Candidate has a High school diploma or GED and is currently enrolled in a college undergraduate program and has work experience in office administration and/or customer service
and experience in customer service and internal and external customers via in person, telephone and written communication in
high stress situations, the following skills are preferred:

*Active Listening
*Critical Thinking
*Social Perceptiveness
*Negotiation

Minimum Qualification

Currently enrolled in an accredited college or university OR completion of at least four semesters (or equivalent) at an accredited college or university within the last two (2) years.

Employment Requirements

Must possess and maintain a valid New Mexico Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment. Must be current with all tax reporting/payment. Employment is subject to pre-employment criminal background check to include fingerprint checks and is conditional pending results.

Working Conditions

Office setting, exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting or standing. Must be able to lift 25 lbs. Occasional but essential working in loud noise areas. Required to frequently meet deadlines with severe time constraints.

Continuous interacting with the public required to include occasional irate customers. Frequent multiple demands from several people.

Travel both in state and out of state, depending on business need (not to exceed 20%).

Supplemental Information

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Agency Contact Information: Amanda Lovato, (505) 699-8095. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.