The Alzheimer's Dementia Infusion/Treatment coordinator will be the lead communicator and oversee the infusion patients' care team, collaborating with patients and caregivers along the treatment pathway to oversee therapy plan. Acts as the liaison in coordinating logistics for infusion and MRI cadence needed along treatment pathway and communicate with patient and caregiver accordingly. Coordinates post-infusion per clinic protocol in the clinic or check-ins via tele-health visits to assess post infusion related reactions, address questions, etc. Provides resources to AD patients and families for the options for care and connects them with representatives from different local organizations that provide care and support. Coordinates with the supervising physician on any potential issues, needs, or assistance with any of the above.

ESSENTIAL FUNCTIONS:

• Perform advanced administrative tasks including obtaining insurance authorizations, triaging calls, care coordination for Alzheimer's Dementia patients. Respond to complex inquiries and assist stakeholders.
• Act as the primary source for patient communication regarding Alzheimer's Dementia infusion /testing , procedure expectations and preparation, treatment plan of care communication, placing orders and obtaining follow up metrics for patient population.
• Coordinate Alzheimer's Dementia patients' pre-infusion workup, infusion scheduling, MRI Candence, post-infusion appointments in conjunction scheduling team, interdepartmental appointment needs and clinical staff.
• Update and maintain required databases per Therapy Plan protocol.
• Coordinate with Order provider and physician champion as needed based on care plan changes during treatment plan.
• Obtain insurance authorizations for Advanced Imaging required for infusion protocol.
• Initiate and follow through on insurance approval process for treatment and arrange peer to peer communications.
• Follow up with patients after infusion by performing post discharge follow up phone calls.
• Maintain systems, procedures, and methods for record keeping and reporting.
• Assist in the preparation and coordination for meetings, interviews, committees, conferences, and calendars including schedules, agendas, and minutes.
• Prepare presentations, letters, reports, memoranda, and related materials.
• Demonstrate the ability to access, navigate and document in multiple software applications as necessary to perform essential responsibilities.
• Assist with preparation of financial and quality reports.
• Manage office maintenance and supplies and place orders for the department.
• Other duties and administrative support projects as required.
• Interact with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.

Qualifications

EDUCATIONAL/TRAINING REQUIREMENTS :

• High School/GED Required Experience:
• Two (2) years of administrative experience.

EXPERIENCE REQUIREMENTS :

• Five (5) years of progressively responsible administrative support experience in an academic, scientific or office setting.
• EPIC experience preferred Scheduling experience preferred Additional Technical Requirements

ADDITIONAL INFORMATION:

• Basic knowledge of medical terminology and protocols

• Basic knowledge HIPAA regulations

• Intermediate proficiency with electronic medical record software (EPIC)

• Intermediate proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)

• Excellent verbal and written communications skills

• Excellent interpersonal skills

• Excellent organizational skills

• Excellent time management skills

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.