Administrative Operations Manager II/Innovation Project Manager (HCA/MAD #10110910)

$36.09 - $57.75 Hourly

$75,072 - $120,115 Annually

This position is a Pay Band 85

Posting Details

This job posting may be used to fill multiple vacancies.

This job posting will be used to conduct ongoing recruitment and will remain open until all positions have been filled.

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Administrative Operations Manager II/Innovation Project Manager will:

• Serve Medicaid members in New Mexico and further Medicaid's ability to deliver high quality equitable health care that considers whole person health outcomes while containing costs.

How does it get done?

The Administrative Operations Manager II/Innovation Project Manager is responsible for:

• Strategically planning and developing goals and objectives to meet the intended goals of the project, determining and allocating or redirecting resources as needed to meet the demands of the project;
• Recruiting and retaining public and private stakeholders to serve on advisory boards or councils;
• Facilitating meetings to include other State agencies, the Governor's Office, internal divisions within Health Care Authority (HCA) and external stakeholders that determine the needs of the initiative;
• Determining and defining goals and objectives and ensuring objectives follow federal and state regulations while ensuring that there will not be negative impacts to the delivery of the program to clients;
• Determining, allocating resources and providing direction for both initiatives considering program needs and requirements;
• Continuously anticipating the impact of services to clients as the projects progress;
• Problem solving issues as they arise that may require redirecting resources to resolve issues;
• Collaborating with all Secretaries and Agency heads, designated staff, outside agencies and stakeholders in support of the initiatives;
• Developing policy priorities and budgetary investments to support the initiatives including determining the impact to program delivery and budget;
• Setting goals and providing direction to meet the mission of the projects;
• Leading the Closed Loop Referral System project from contract to completion;
• Managing the project lifecycle, from planning and resource allocation to execution and evaluation;
• Implementing best practices in project management to ensure timely and successful delivery of the Closed Loop Referral System, including stakeholder considerations, socialization, and interagency collaboration on all key project points;
• Developing and executing comprehensive stakeholder communication plans;
• Creating communication strategies to engage with diverse stakeholders, including healthcare providers, beneficiaries, and government entities, including key division successes, upcoming concerns, and interagency notifications;
• Acting as a bridge between various agencies to promote synergy and resource sharing;
• Identifying opportunities for joint initiatives and coordinating efforts to achieve common project objectives;
• Navigating federal communications with strategic acumen, maintaining open channels of communication with federal partners, ensuring that all project activities are aligned with federal guidelines and regulations;
• Preparing and disseminating reports to federal stakeholders as required;
• Reviewing future implementation and planning federal mandates while managing and informing bureau leads and division support to help implement and manage the everchanging requirements of the Medicaid program;


Who are the customers?


• Medical Assistance Division (MAD) internal staff;
• HCA;
• Other State of New Mexico agencies who support the project and its intended beneficiaries;
• Federal partners;
• Internal and external stakeholders.


Ideal Candidate

The Ideal Candidate has:

• Experience in public health, Medicaid or health policy;
• Experience with project management theory and practice;
• Experience proficiently utilizing software tools including MS Office suite;
• Excellent written and verbal communication skills;
• Experience speaking in public;
• Ability to engage stakeholders;
• Ability to compile complex information and distill it to be understandable to general population;
• Knowledge of Code of Federal Regulation (CFR), New Mexico Statutes Annotated (NMSA), New Mexico Administrative Code (NMAC), and HIPAA guidelines.


Minimum Qualification

A Bachelor's Degree in any field of study from an accredited college or university and eight (8) years of professional level experience with a light strategic impact directly related to the purpose of the position defined by the agency at the time of recruitment. Substitutions Apply. See Substitution Table below. A hiring agency will designate a portion of the required experience to include management, supervisory and/or specialized experience. Any required licensure, certification or registration shall be defined at the time of recruitment and will be in addition to the above requirements.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 12 years of experience 2 Associate's degree AND 10 years of experience 3 Bachelor's degree AND 8 years of experience 4 Master's degree AND 6 years of experience 5 PhD degree AND 4 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain valid driver's license.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.

Supplemental Information

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Agency Contact Information: Jolene.Jaffa (505) 690-9920. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.