Application Customer Support Technician

A client is looking for a Data Application Customer Support Representative to sit hybrid remote and onsite in Harrison, NY. This person will be responsible for supporting end-u at school districts in the database and software space. This will include providing information to user districts relating to preparation of data for submission. They will also manage tickets in ServiceNow and help district personnel via phone with basic data processing and application incidents such as student data populating incorrectly on the state reporting platform, missing attendance data, testing score or financial data platform issues, etc. This representative will resolve these issues by pulling data for them, looking for the root cause, and diagnosing the issue as to why certain information is inaccessible, why certain applications may be moving slowly, etc. They will work hand in hand with programming teams as needed for escalations. This person will also be training customers at school districts on the use of software applications. Customer service and communication skills are essential for this role, along with a strong technology and data-driven mindset. This person needs to be comfortable with the pay rate of $25-28/hr depending on years of experience.

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Required Skills & Experience

3+ years of experience in a Customer Service role
Experience providing inbound phone support with high call volume daily
Experience in technical customer service, specifically data processing operations and/or application support for end u
Strong knack for technology and ability to learn new platforms quickly
Strong verbal communication skills and documentation abilities
Strong Excel and Data Entry Skills

Nice to Have Skills & Experience

Experience with educational applications such as Finance Manager, Wincap, eSchool Data, eSchool Plus, Infinite Campus, School Tools, or Power School

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.