Desktop Support Technician, Sr. (Senior Systems Analyst (EDP)), Enterprise Infrastructure

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

• Responsible for troubleshooting for all WCG related network devices including desktop, peripheral and wireless devices on both Windows and iOS platforms. Providing direct or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion.
• Technical understanding of Active Directory, DNS and TCP/IP protocols.
• Responsible for helping image creation/modification (SCCM)
• Responsible software implementation and help modifications, testing, creation of support documentation, deployment and providing deployment statistics to stakeholders.
• Will regularly perform software upgrades and configuration enhancements as per Workplace Computing standard operation procedures
• Responsible for maintaining ticket status and resolution information in H+H ticketing system, ServiceNow.
• Participation in rollouts of new software and hardware to ensure consistency in H+H technical and business standards
• Will regularly manage multiple troubleshooting tasks simultaneously while maintaining the quality of results
• Support all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, scanners, devices, and equipment and ensure optimal performance of the end-user workstations
• Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance.
• Extensive interfacing, collaboration, and coordination of efforts with vendors and other service lines within the corporation also escalate if need be
• Performs system analysis of workstations systems to research and remediate issues
• Good written and verbal communication skills
• Performs other duties as assigned/required
• Participate in WCG internal initiatives
• Able to lift up to 50 lbs.
• Perform and maintain hardware and software inventor based on H+H policies
• Obtain extensive knowledge in current systems and methodologies used by the WCG team
  • Microsoft Technology
  • Active Directory and Group Policy
  • EPO (McAfee) Endpoint Protection
  • System Center Configuration Manager (SCCM)
• LRS VPSX knowledge

Minimum Qualifications
1. A Baccalaureate Degree in a relevant field from an accredited college or university; and,
2. Two years of experience in business, government, hospital, educational or a non-profit organization in analysis, development and implementation of systems and subsystems. Familiarity with EDP applications and data processing programs; or,
3. A Masters Degree in Management, Business Administration or approved related fields from an accredited college or university may be equated to a maximum of one year of related experience; or,
4. A satisfactory combination of education, training, and experience.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.