Executive Support Technician

The leading digital payment company that supports online money transfers across the globe is looking for an Executive Support Technician to join the executive support team onsite in NYC. This team is responsible for delivering timely and efficient white glove support for all technology needs of the Senior Leadership Team and Executive Staff. Looking for an individual who is outgoing, has excellent communications skills, enjoys working as part of a team and can successfully multi-task without sacrificing quality in their work.

You will be responsible for providing in person and remote technical support for about 300 executives, their assistants, and other staff members, as well as high visibility meetings such as Board of Directors and quarterly Earnings calls. Looking for a candidate with the ability to lead and assist with root cause analysis to eliminate or mitigate issues in a timely manner and keep employee security a priority by maintaining a high level of confidentiality. You are both technically versed and passionate about providing world class, meticulous customer support. Personality and a strong work ethic are as vital as technical expertise for success in this role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3+ years' experience in an IT Support role with direct Executive Level white glove service
Experience with set up and troubleshooting for Windows OS and MacOS.
Experience troubleshooting Apple iOS and Android mobile devices.
Proficient in Microsoft Exchange, Microsoft Admin, and Office 365 Suite
Knowledge working within a ticketing System
Experience supporting Audio Video (AV).
Comfortable with Remote Access, TCP/IP, VPN, and WIFI
Ability to onboard and offboard employee technologies
Strong interpersonal skills, confident presence, and ability to work under pressure
OK working onsite 5 days/week in NYC

Nice to Have Skills & Experience

Experience in Audio Visual support with Microsoft Teams
Experience with Active Directory; PowerShell, Command Line, Network Security, etc.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.