Application Services Specialist (Information Technology Analyst/Programmer II) - Aviation Department

ABOUT THIS POSITION

The City of Phoenix, Aviation Department manages and operates Phoenix Sky Harbor International Airport, Phoenix Deer Valley Airport, and Phoenix Goodyear Airport. Many services we provide to our passengers are incredible opportunities for technology professionals to further their careers, make an impact and serve the community where they live.

The Technology Division is seeking a highly motivated Application Developer to join the Business Applications and GIS team. IT professionals on this team work closely with professionals in other technology environments, other business units within the department, and in other City departments; thus, offering opportunities for continued professional growth. Additionally, technology training is available to allow employees the opportunity to enhance their technical skills.

Key duties include:

• Follow proper service delivery methodologies and principles.
• Manage and maintain airport websites and provide technical support.
• Manage and upgrade an existing portfolio of applications, including security updates.
• Actively engage in application system administration, detailed analysis, documentation, testing, implementation, and maintenance of business applications.
• Work independently or as a member of a functional and technical services team to develop recommendations and enhancements to existing systems.

IDEAL CANDIDATE

• Able to diagnose and resolve technical issues efficiently.
• Able to translate technical language into clear, user-friendly communication.
• Familiar with platforms like Jira, ServiceNow, Zendesk, etc.
• Familiar with troubleshooting issues in cloud environments like AWS, Azure, or Google Cloud.
• Knowledge of database management and query languages: Ability to troubleshoot data-related issues and write SQL queries.
• Proficiency in coding and scripting languages: Experience in creating, modifying, and debugging code to support application functions.

SALARY

Pay Range: $67,849 - $110,510 annually.

Hiring Range: $67,849 - $100,235 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Two years of experience in computer applications programming and development and systems analysis.
• Bachelor's degree in computer science, computer information systems, mathematics, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee does not have personal insurance coverage.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Customer support experience.
• Experience in customer-facing technical roles.
• Experience with quality assurance and testing.
• Experience with cloud-based services and applications.
• Experience in troubleshooting complex software applications.
• Experience with ticketing systems and customer service tools.
• Experience creating clear and readable technical documentation.
• Experience creating, modifying, and debugging code to support application functions.
• Experience debugging code, identifying bugs, and providing fixes or workarounds.
• Experience developing software in a .Net or Java environment or similar programming languages.

RECRUITMENT DATES

Recruitment closes September 26, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Info Tech Analyst/Prg II, JC:09660, ID# 55451, 9/13/2024, USM, GO, Benefits: 007

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.