Assistant Business Office Manager

Position Summary

The Business Office Assistant is responsible to assist in planning, organizing, and directing the necessary routines for efficient operation of the Business Office. He/she must comply with federal and state regulatory standard, in addition to corporate implemented policies and procedures.

Essential Duties and Responsibilities

1. Keeping abreast to daily census changes.

2. Overseeing the financial aspect of the admissions process, including but not limited to, obtaining initial authorizations, verifying available days, performing insurance checks, verifying copay amounts and deductibles.

3. Collecting on all current and aged balances for Private Pay, Coinsurance, and Patient Liability.

4. Assist in the Medicaid Application process and ensuring that all documentation is requested within a timely manner.

5. Follow the guidelines of the collections process.

6. Meet with all new patients within 72 hours of admission and have them sign an Admissions Agreement.

7. Properly accounting and maintaining the balances for the patient funds accounts.

8. Abiding to the laws of HIPAA.

9. Assist the nursing home with any audits that may come about, such as Medicaid, Medicare, Social Security and Patient Funds.

10. Attends and participates in training, in-service, educational activities, workshops, and seminars as directed.

11. Treats residents with kindness, dignity, and respect.

12. To Maintain open communication with the facility Administrator regarding areas of concern within the business office.

13. Responsible to attend the 72 hour care conference meeting with the residents and other department heads.

14. Participate in facility surveys (inspections) made by authorized government agencies.

15. Knowledge of and complies with Corporate Compliance plan.

16. Attends facility and corporate departmental meetings as required.

General Responsibilities

1. Performs all tasks and duties in an efficient and safe manner.

2. Performs other related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

3. Represents Brighton Rehab and Wellness Center in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others.

Qualifications

A. Education and/or Experience

• High School diploma required

• Strong math, bookkeeping, and secretarial skills preferred

• Experience in a business office preferred

• Proficiency in operating a computer. Strong knowledge in Microsoft Office preferred.

B. Skills and Abilities

• Must be accurate and possess managerial skills

• Ability to multi-task

• Excellent communication skills required

• Pleasant on the telephone

• Must be patient, courteous, and tactful

• Must have a positive attitude toward the elderly

• Must speak and understand English

• Must possess the ability to work as a team player

REQUIRED COMPETENCIES

1. QUALITY & PRODUCTIVITY

Provides high quality services, processes and programs while consistently seeking ways to improve outcomes and enhance the organization. Meets or exceeds goals and objectives and consistently engages in productive work effort requiring minimal direction from manager.

2. PROFESSIONALISM

Demonstrates self-control by maintaining composure in difficult situations; deals calmly and effectively with stressful situations. Projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the organization.

3. ACCOUNTABILITY

Demonstrates a commitment to the position and accepts responsibility for personal actions. Comes to work on time and ready to work.

4. COLLABORATION & TEAMWORK

Supports a positive team environment in which employees participate, respect and cooperate with each other to achieve desired results. Builds and sustains cooperative working relationships and demonstrates a positive attitude in work assignment and interaction with others.

5. COMMUNICATION

Expresses self in a knowledgeable, coherent, and professional manner. Works to resolve conflict and promotes an open and honest environment for feedback and constructive criticism.

6. LEADERSHIP

Provides direction and motivation and sets an example through open communication and modeling best practices. Provides appropriate advice, on-going feedback, support and resources to improve effectiveness of individuals and departments.