BIOVIA Technical Support Engineer
San Diego, California
Employer: Dassault Systemes
Industry: Research & Development
Salary: $86000 - $115000. per year
Job type: Full-Time
Responsibilities
BIOVIA , a brand of DASSAULT SYSTEMES supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world's largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.
BIOVIA is looking for a motivated Technical Support Engineer to join our team in San Diego, CA . This role is for a client-focused Technical Support Engineer with a solid technical prowess to provide post-sales support for our enterprise software solutions.
This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products. Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues. BIOVIA Technical Support Engineers play an essential role in our customer's success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software. To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers. Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.
#LI-HYBRID
Shape your career with3DS! #WeAre3DS
Qualifications
• Bachelor's degree or higher in Information Technology, Computer Science, Software Engineering, or a Life Sciences related domain is preferred
• 3-4 years of prior experience delivering technical support for enterprise software.
• Be an avid problem solver with a strong desire to be in a customer-facing role.
• Have the ability to work independently or in small teams.
Demonstrable experience in any/all of the following technology areas would be a distinct advantage:
• BIOVIA product, life science industry, or chemistry/biology laboratory domain experience
• SQL script creation and Oracle Database administration
• Microsoft Windows Server system administration and Active Directory
• Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates
• TCP/IP and network topology knowledge, including load balancers, routers, etc.
• Citrix XenApp or similar virtualization software
• Citrix XenApp or similar virtualization software
#LI-HYBRID
Shape your career with3DS! #WeAre3DS
The total expected compensation range for this role will be between $86,000 and $115,000. In determining the pay range, we take into consideration experience, pay of employees in similar positions, and other job-related factors .
Diversity statement
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Compensation & Benefits
Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Equal opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
BIOVIA , a brand of DASSAULT SYSTEMES supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world's largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.
BIOVIA is looking for a motivated Technical Support Engineer to join our team in San Diego, CA . This role is for a client-focused Technical Support Engineer with a solid technical prowess to provide post-sales support for our enterprise software solutions.
This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products. Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues. BIOVIA Technical Support Engineers play an essential role in our customer's success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software. To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers. Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.
#LI-HYBRID
Shape your career with3DS! #WeAre3DS
Qualifications
• Bachelor's degree or higher in Information Technology, Computer Science, Software Engineering, or a Life Sciences related domain is preferred
• 3-4 years of prior experience delivering technical support for enterprise software.
• Be an avid problem solver with a strong desire to be in a customer-facing role.
• Have the ability to work independently or in small teams.
Demonstrable experience in any/all of the following technology areas would be a distinct advantage:
• BIOVIA product, life science industry, or chemistry/biology laboratory domain experience
• SQL script creation and Oracle Database administration
• Microsoft Windows Server system administration and Active Directory
• Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates
• TCP/IP and network topology knowledge, including load balancers, routers, etc.
• Citrix XenApp or similar virtualization software
• Citrix XenApp or similar virtualization software
#LI-HYBRID
Shape your career with3DS! #WeAre3DS
The total expected compensation range for this role will be between $86,000 and $115,000. In determining the pay range, we take into consideration experience, pay of employees in similar positions, and other job-related factors .
Diversity statement
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Compensation & Benefits
Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Equal opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Created: 2024-05-15
Reference: 537810
Country: United States
State: California
City: San Diego
ZIP: 92109
Similar jobs:
-
OneTrust Support Engineer - Long Term Project - Remote (US/PST)
INSPYR Solutions in Los Angeles, California💸 $40 - $55 per hour -
Application Support Engineer
State Of California in Sacramento, California -
Tech Support Engineer-IC2
ASK Staffing in Santa Clara, California -
2nd Line Support Engineer
ASK Staffing in Remote, California -
Desktop Network Support Engineer
AeroTurbine in Stockton, California -
Software Support Engineer
AEG in Calabasas, California -
College of Engineering - Administrative Support Coordinator
Cal Poly Pomona in Pomona, California💸 $3681 - $4025 per month -
AppleCare OS Platforms Support Engineering Project Manager
Apple in Elk Grove, California -
AppleCare Engineering New Product Support Program Manager
Apple in Elk Grove, California -
Web Solutions Engineer III, Support Systems
Google in Mountain View, California💸 $120000 - $176000 per year -
Desktop Support Engineer L1
Iron Systems in Los Angeles, California -
iCloud Support Engineering Readiness Project Manager
Apple in Sunnyvale, California -
Sr. Cloud Support Engineer (flex - hybrid)
UCLA Health in Los Angeles, California -
Software Engineer, Fabrication Support, Center for Quantum Computing
Amazon in Pasadena, California💸 $115000 per year -
Production Support Engineer
Saxon Global in San Bruno, California -
Product Support Engineer (L2)
Jacobs in San Francisco, California -
EMS Support Engineer
Insight Global in Fairfield, California -
Field Engineer (L2 Support) San Diego, CA
Cognizant Technology Solutions in San Diego, California💸 $37 - $41 per hour -
TMAS II TMG Support (LVL 4 Engineering Technician) /F-22
Bevilacqua Research Corporation in Edwards AFB, California -
IT MFP Solutions Support Engineering Manager
Experis in Chico, California💸 $100000 - $110000 per year