Business Operations Manager

Who You'll Work With

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what's possible-together. The TOLA market spans 3 offices and multiple locations across Texas, Oklahoma, Louisiana and Arkansas, with 400+ employees delivering or supporting amazing work for our clients and the community every day.

At Slalom we are passionate about and dedicated to building a diverse and inclusive team,

recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways.

The Business Operations team supports sales, account, and engagement leaders. We bring efficiency to internal functions and enable consultants to focus their time on our clients.

What You'll Do

The Business Operations Manager will be responsible for the end-to-end operations of the TOLA market. This role reports to the Central Region Business Operations Director.

Responsibilities include:

• Assist pursuit leads in maintaining sales, opportunity, and staffing data in our systems
• Facilitate deal review process and governance
• Support account planning processes
• Monitor engagement financials and partner with delivery teams to mitigate risks
• Validate and reconcile consultant time entry
• Provide metrics and reporting to support account, industry, and market leaders
• Act as a liaison to the Engagement Management Office and other global services teams to research complex questions and troubleshoot issues
• Serve as an advisor to business leaders in TOLA, helping them look around corners and anticipate future challenges
• Maintain operational excellence and advance operational maturity in your market
• Participate in occasional global initiatives and champion them in your market
• Actively mentor and coach direct reports

Qualifications:

• 5-7+ years of professional work experience, preferably in consulting
• At least 2+ years in a business operations role or in a management consulting role
• Strong interpersonal communication skills
• Strong financial aptitude
• Exceptional analysis skills and the ability to prioritize a variety of tasks and multi-task with ease
• Experience with Microsoft technologies, including advanced Excel skills, and ability to learn new technologies quickly
• Process design and improvement experience

Preferred experience:

• Professional services industry experience
• Experience with Salesforce or similar CRM tool and Power BI or similar analytics tool
• People leadership experience

Location: Dallas, TX

This is a hybrid role, with up to 50% of time at the Dallas office and the balance remote; occasional travel may be required

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43+ markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 10,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.