Business Operations Specialist - Supervisor (HCA/CSSD #9106)

$23.07 - $36.91 Hourly

$47,989 - $76,782 Annually

This position is a Pay Band 65

Posting Details

This posting will be used for ongoing recruitment and may close at any time. Applicant Lists may be screened more than once.

This job posting may be used to fill multiple vacancies.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Business Operations Specialist - Supervisor will:

• Provide overall supervision of the legal and clerical units;
• Ensure timely and accurate processing of legal actions and documents, including but not limited to the prompt legal service of documents, scheduling court hearings and correct entry of data into CSES computer system;
• Provide and coordinate administrative support services and activities for Health Care Authority (HCA), county office, county director, line managers and staff;
• Provide support services including all areas of client and customer service in reception area;
• Handel information requests, perform office clerical/secretarial functions;
• Direct and coordinate execution of personnel, fiscal, property management and management information systems;
• Supervise and direct the clerical unit ensuring the unit meets standards set by Federal and State mandates and incentive measures;
• Assist in other aspects of office operations.

How does it get done?

The Business Operations Specialist - Supervisor is responsible for:

• Monitoring areas of work processed by the clerical and legal units;
• Ensuring legal secretaries and clerical staff achieve established productivity and quality goals;
• Assisting in overall office supervision and needs;
• Providing and coordinating administrative support services and activities for HCA, county office, county director, line managers and staff;
• Devoting substantial portion of time assigning and directly supervising work of clerical and legal units including acting upon leave requests, conducting annual performance evaluations and recommending disciplinary actions;
• Interacting with customers;
• Multi-tasking while maintaining focus of accuracy;
• Responding to inquiries from various staff in regard to personnel issues utilizing State Personnel Office (SPO) rules and regulations as well as HCA policies and procedures.

Who are the customers?

• Parties of Child Support cases
• Child Support Services Division (CSSD) staff;
• State Disbursement Unit (SDU) and Centralized Enforcement Unit;
• CSSD Attorneys and Management.

Ideal Candidate

The Ideal Candidate has:

• Experience responding to inquiries utilizing SPO rules and regulations and HCA policy and procedures;
• Highschool diploma or GED;
• Three (3) years general office or customer service experience;
• Excellent customer service skills;
• Excellent verbal and written communication skills;
• Experience providing appropriate in person and telephone etiquette;
• Organizational and prioritization skills and is detail oriented;
• Experience supervising, monitoring and evaluating staff.

Minimum Qualification

Associates Degree in Business Administration, Public Administration or Accounting and two (2) years of directly related job experience in the areas of budgeting, accounting, auditing, purchasing, cash management and/or financial management. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License.

Defensive Driving Certificate.

Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Occasional lifting of 20lbs. Some travel may be required.

Supplemental Information

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Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.