Business Support Specialist Sr.

Hiring Department

Cashier and Student Repay

Job Description

Summary
This position is responsible for handling various cash management and collection tasks. During peak times of year, this position will assist with student account customer service efforts, whether it be through phone, email, and/or walk-in traffic.

Key Responsibilities

• Collection Tasks-
  • Oversee the monthly collection process for students who are no longer enrolled and owe an outstanding balance. This includes running multiple steps within the student information system (myZou), generating emails and letters, and monitoring processes along the way.
  • Responsible for reporting adjustments to collection agency if payments are received internally and reviewing the monthly collection agency invoices prior to processing payment.
  • Responsible for timely response to inbound phone calls and emails for collection situations.
  • Responsible for processing bad debt recovery, legal defer, and write-off processes that are tied to student account receivables.
• Non-enrolled Repayment Agreements - Process a daily query within myZou and review results, determining whether payments have been made on accounts. Communicate delinquent accounts with team members for additional follow-up action.
• Cash Management Tasks -
• Preparation of weekly bank deposit
  • Monthly audit of cash vault
  • Acts as the department's petty cash custodian
  • Unclaimed checks - responsible for reviewing unclaimed checks, recording them into the suspense account, and reconcile account monthly .
  • Returned Checks - responsible for communicating with campus departments when check payments have been returned as "non-sufficient funds, taking appropriate next steps, ad reconciling account monthly.
• Oversees monthly debt offset program, which includes retrieving intercepted tax refund payments from the State of Missouri and applying the payment to individual past due student account receivable balances.
• Responsible for overseeing wire transfer and non-sufficient fund/returned check reconciliations.
• Customer Service - responsible for always delivering a high level of customer service, both through written and verbal communication.
  • Handles inbound and outbound calls professionally and knowledgeably.
  • Maintains knowledge on various student account related aspects (due dates, payment plans, tuition, and fee rates, etc.); maintains knowledge on both federal, state, and institutional financial aid.
  • Responsible making decision-making and problem-solving activities within established parameters.
  • Demonstrates respect and inclusivity for all customers, visitors, and fellow employees to ensure a responsible, and courteous working environment.
  • Promotes effective working relationships with their team members and peers to help achieve department/university goals.

As with all positions, involvement with other duties and responsibilities may be expected in order to support the mission and priorities of the University of Missouri.

Shift

Monday-Friday; 8-5pm
Position is eligible for hybrid working arrangement.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

Detail Oriented
Proficiency with Microsoft Excel
Strong organizational and time management skills
Excellent interpersonal, oral and written communication skills
Able to work independently and as part of a team
A high level of accuracy and attention to detail
Self-directed, customer-focused, and personable
Flexible
Problem-solving skills

Anticipated Hiring Range

Salary Range: $21.00-$25.00 hourly

Grade: GGS-008

University Title: Senior Business Support Specialist

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Other Information

MU Division of Finance has overall responsibility for creating a financial environment on campus that meets our fiduciary responsibilities, demonstrates stewardship, and meets all of our regulatory requirements. The Cashiers Office is responsible for managing student finances and consists of accounts receivable, departmental deposits, cash handling, collections, refund processing, sponsor billing, student loan repayment, and Marketplace Shared Services.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.