NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

PURPOSE OF POSITION:

To operate an efficient, reliable telecommunications system for the benefit of the hospital's patients as well as the surrounding community.

RESPONSIBILITIES:
• Operate the NEC PBX 2400 IPX system using the X-Tend directoiy computer terminals/consoles to transfer incoming, outgoing, and intra -system calls
• Page physicians and key personnel via short/long range pagers, cellular and the overhead public address system
• Maintain house staff information, on-call schedules and emergency master schedules.

• Respond to and activate all emergency alarms (CODE BLUE, CODE RED, TRAUMA, OXYGEN, RAPID RESPONSE, BEST AND INTERNAL/EXTERNAL ALARMS).

• Receive returned pagers and change pager / cellular batteries as needed
• Perform light clerical duties, such as filing.

Minimum Qualifications
1. A high school diploma or its educational equivalent.
2. 6 months - 2 years experience in the operations of a telephone switchboard and or any equivalent combination of experience or training.
3. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

TOOLS AND EQUIPMENT
Telephone switchboard, which include multiple telephone lines with voice messaging technology; copier, fax machine, personal computer, LEP equipment and other general office equipment.

Additional Qualifications

KNOWLEDGE AND SKILLS:
• Considerable knowledge of telephone switchboard operations and call handling procedures.
• Considerable knowledge of\ocation, functions and personnel within the Hospital facility.
• Working knowledge of office terminology, procedures and ALL telecommunication equipment
• Ability to maintain simple clerical records neatly and accurately.
• Ability to understand and follow simple oral and written instructions.
• Pleasant speaking voice, tact and courtesy with the demand of the position.
• Ability in dealing diplomatically with the public under stressful conditions.
• Knowledge of general customer service principles (Must be courteous and polite).
• Excellent communicative skills.
• Ability to positively interact with the public for extended period of time.
• Ability to understand and follow oral and written instructions.
• Able to make sound decisions quickly.
• Able to apply self -initiative to emergency situations.

In addition, you can submit your resume to METCareers@nychhc.org with the Job Title and Job ID # of the job posting that you applied to in the subject line of the email.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs