Clerical Associate-Level IV-Provisional Appointment

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

Job Description

JOB FUNCTION

In this role, the successful candidate will work closely with internal and external requestors, our Release of Information (ROI) vendor and other requestors to ensure timely fulfillment of medical records requests. The Clerical Associate Level IV is responsible to manage ROI communications with patients, patient representatives, Risk Management, Corporate Compliance and Legal. Effective management of vendor deadlines, patient complaints, work queues and assigned staff. Responsible to safeguard PHI in a tamper-free environment and ensure protected health information is held and transmitted in accordance with the Privacy Rule of the Health Insurance Portability and Accountability Act of 1996, established Corporate, facility, and departmental policies as well as state and federal laws.

RESPONSIBILITIES AND DUTIES:

Responds promptly to telephone, walk ins and STAT retrieval/release of information.

Appropriately confirms receipt of record requests from patients and/or agencies

Conduct Data Integrity function in EMR - medical record amendments, demographic changes etc.

Assist with completion of patient forms, if required

Generate electronic or hard copies of medical records for release in person or by mail, fax, secure file transfer and other compliant means to fulfill medical record request.

Manage workload and follow escalation procedure to address staffing challenges.

Perform Master Patient Index inquiries in the Epic, QuadraMed, Billing and Chart Tracking systems to verify patient identity, medical record numbers and visit/episode dates.

Conduct Release of Information functions within Epic and QuadraMed EMR.

Monitor and complete request or task on work queues/worklists

Review HIPAA authorization forms and all documentation presented to ensure compliant records fulfillment in accordance with state and federal laws; returns all deficient requests to requestors for additional (satisfactory) information

Release of medical information to patients, physicians, healthcare providers, reviewers, auditors, regulatory agencies, to include subpoenas and Court Orders.

Participate in Performance Improvement Activities and HIM committees.

Train medical record personnel and other administrative staff.

Minimum Qualifications

A1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs