Client Support Analyst

An employer in the healthcare software industry is looking for multiple Client Support Analysts to join their team here in Jacksonville, FL. This role will consist of assisting current external u of the company's software with basic issues and tracking tickets/calls within the Salesforce platform. Individuals selected will join a hiring class scheduled to start 10/21 and will spend the first 2 weeks in training to learn the in's and out's of the software they will be supporting. Hires will not be able to take any time off during the first 2 weeks of training.

Candidates working in the role will be exposed to a portfolio of healthcare applications and EDI x12 transactions among other technologies.

Pay Rate for this role is $18/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Clear and Concise communication, both typed and over the phone (Customer Service mindset)
Proficient w/ MS Office suite Outlook, Excel, etc.
Interest and/or experience in Technology w/ strong computer skills (Windows)
High Speed Internet Connection

Nice to Have Skills & Experience

Any experience in Technical Support or Customer Support
Experience w/ ticketing systems

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.