Support Analyst - IT Field Services

This candidate will be Providing IT support within a corporate environment in Orlando, FL -- handling IT tickets within the ticketing system's queue, software/hardware installations, and computer refreshes. This role will be working Monday-Friday from 9am-6pm, on-site in Orlando, FL. On a day to day basis you will be responsible for level 2 hands-on support, thereby troubleshooting desktop/laptop machines, printers and applications, as well as providing network connectivity support. The hourly range for this individual will be $25-30.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
• Ability to troubleshoot desktop and laptop machines and applications
• Knowledgeable about network connectivity and software
• Strong experience with troubleshooting pc, network, and printers
• Previous experience with ticketing systems
• Excellent customer service experience
Strong soft skills (communication and ability to work well with a team)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.