Sr. Telecom Support Analyst

Kavaliro's client is seeking a highly skilled Sr. Telecom Support Analyst to join their team in Orlando, FL. The ideal candidate will have extensive experience in supporting and managing telecommunications systems, specifically focusing on Cisco Unified Communications Manager (CUCM), Unity Connection, and contact center technologies. This fully on-site role is critical in ensuring the smooth operation and optimization of the company's communication infrastructure.

Key Responsibilities:

• Provide advanced support and troubleshooting for the company's telecom systems, including Cisco CUCM, Unity Connection, and contact center technologies.
• Manage and configure telecom infrastructure, focusing on Call Control, Device Registration, VoIP and Video Conferencing, Unified Messaging, Mobility, Presence, Scalability, Security, and Encryption.
• Monitor telecom systems for performance and reliability, implementing necessary upgrades and patches to maintain optimal performance.
• Collaborate with IT and networking teams to ensure integration and smooth operation of telecom systems across the organization.
• Respond to and resolve telecom-related incidents and issues, providing timely resolutions to minimize downtime.
• Document system configurations, procedures, and troubleshooting steps for internal reference and knowledge sharing.
• Train and mentor junior staff on telecom systems and processes.

Qualifications:

• Associate's Degree required (Bachelor's Degree preferred).
• 5+ years of experience in telecom support, with expertise in maintaining and troubleshooting enterprise telecom systems.
• 3+ years of hands-on experience with Cisco CUCM, Unity Connection, and contact center technologies.
• Deep understanding and experience with Call Control, Device Registration, VoIP and Video Conferencing, Unified Messaging, Mobility, Presence, Scalability, Security, and Encryption.
• Strong analytical skills and attention to detail with a proven ability to solve complex technical issues.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work independently in a fast-paced, on-site environment.

Preferred Qualifications:

• Cisco certifications (CCNA, CCNP, or similar) in collaboration or voice technologies.
• Experience with other telecommunication platforms or contact center management software.

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth and professional development opportunities

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.