Payroll Support Analyst (Onsite)

An employer in the Railroad industry is looking for a Payroll Support Analyst to join their team in the downtown Jacksonville area. This role will consist of the following:
- Respond to inbound emails/tickets regarding payroll and union health and welfare inquiries. Search solutions and attempt to resolve cases on first contact.
- Resolve or successfully route self-service cases, emails, and faxes with the required information to the appropriate group for research. Customers may be internal or external with requests of varying degrees of complexity.
- Working closely with internal team members, investigating / addressing their payroll questions.

Target Pay Range for this role is $20-30/hr based on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

2+ years of experience in a Customer Support role, preferably in HR/Payroll
Ability to deescalate situations
Excellent communication, both written and verbal

Nice to Have Skills & Experience

Worked in environments that include Union protected workers/CBA (Collective Bargaining)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.