Summary
The App Store is the world's safest and most vibrant app marketplace, serving more than half a billion people each week. Since the App Store launched in 2008, it has helped creators, dreamers, and learners of all ages and backgrounds connect with the tools and information they need to build a brighter future and a better world. It has enabled countless new companies, spawned new industries and created millions of jobs. A significant driver of the global economy, the App Store facilitated over a $1 trillion in developer billings and sales in 2022 alone, rewarding developers and entrepreneurs for their hard work and creativity. And we believe we're just getting started!



Description
We are looking for a dynamic, resourceful, and motivated individual to join the App Store Business Operations team. This position is responsible both for developing new features and enhancements for core tools powering the App Store customer experience and internal teams' workflows and processes, while also leveraging expertise of both the business and the content and tooling infrastructure of the App Store to troubleshoot reported issues and bugs.

The ideal candidate can wear both customer and technical team hats and has a knack for recognizing problems, devising solutions and wrangling responsible individuals and teams for user input. Expertise of apps across mobile, wearable, and desktop devices, and experience working with digital stores and content management systems are a plus.

- Create, enhance, and manage core App Store business tools by identifying user needs and creating high-level feature requirements.

- Manage end-to-end implementation, QA, and user-acceptance testing of aforementioned tools together with engineering partners and end users.

- Identify both customer-facing and back-end App Store issues and bugs that manifest on-store and/or off-store and manage steps and progress to resolution.

- Liaison between App Store business users and Engineering teams to prioritize fixes and gather essential required info on reported issues.

- Manage trainings of new tooling features and communications regarding content issues and resolutions with wider global App Store business users and leadership teams.

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