Customer Success and Support Project Manager

An employer in the Seattle, WA area is seeking a highly organized and experienced Project Manager to oversee the Customer Success and Support processes and projects. This role involves managing a variety of processes to keep operations running smoothly and leading multiple projects with strict deadlines. The ideal candidate will have a strong background in project management, excellent organizational skills, and the ability to handle multiple tasks simultaneously.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

5-7 years' experience in project management, preferably at the enterprise elvel
Well versed in Salesforce Service
Proficient in Gainsight
Zen Desk experience

Nice to Have Skills & Experience

Strong organizational and multitasking skills
Experience in managing complex projects with multiple dependencies

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.