Customer Support Specialist

Child Support - Remote in ND - Customer Support Specialist

Team ND supports a blended workplace model which embraces home-based, remote employees. This position will telecommute. Candidates must currently live in North Dakota. Some travel may be required.

As a Customer Support Specialist for ND HHS Child Support, you are the first point of contact for people with questions about the child support program. Your calm and helpful responses will help reduce callers' frustration and stress as they navigate a complex process.

In a typical week more than half of your time will be spent directly assisting customers via phone and email, addressing inquiries about child support from parents, financial institutions, and other agencies. You will also provide information to callers about available self-service tools, research cases to ensure accurate records, and update data as necessary. Additionally, you will interpret support judgments, as well as compile and reconcile payment data for assigned cases. The core working hours are from 8:00 am to 5:00 pm, Monday through Friday.

To thrive in this position, you need to be compassionate, patient, and adept at understanding others. A strong financial background and the ability to explain complex financial ideas in a simple manner are essential. Additionally, you should feel at ease handling phone calls and transitioning between tasks smoothly, all while delivering exceptional customer support. The ideal candidate will be a critical thinker with excellent communication skills, a keen eye for detail, and strong problem-solving abilities.

ND HHS Child Support administers the statewide program as required by law. Services include location of parents and potential parents, establishment of paternity, establishment and enforcement of court ordered child support and medical support obligation, receipting, and distributing support payments, and guiding customers through the process.

To be considered for this position, you must have an associate degree with emphasis in business, or customer support and two (2) years of work experience in a financial sector which includes experience in account reconciliation and one (1) year of customer support experience.

• OR a high school diploma (or GED) and three (3) years of work experience in a financial sector which includes experience in account reconciliation and two (2) years of customer support experience.

This position requires proficiency in computer applications using Windows and Microsoft Office (Word, Excel, Access, Outlook, PowerPoint).

Experience working in a call center environment with a financial background is preferred.?

The following must be attached to the application when submitted online:

• Resume
• Cover letter (must include how you meet the minimum qualifications as posted)
• A list of 3 or more professional references with contact information (name, phone number and email address).

Location:

Applicant must currently live in ND.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team memberswith a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 pm.

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verify

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Tanya GreyEagle at?tgreyeagle@nd.gov?or at 701.328.7538.?

Employing Unit: ND HHS - Child Support?

Telephone Number: 701.328.2310?

TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.