Support Specialist

NORTH STAR HUMAN SERVICE ZONE

Summary of Work

The function of this position (53-38-6297) is to prepare documents for processing, application registration and screening for expedite. Managing workflows and utilizing the Eligibility Determination systems. Greet the public and direct clients and community partners to the correct staff person within the agency.

1. Prepare documents for processing
a. Accept verifications.
b. Scan verifications and utilize naming conventions.
c. Manage workflow within assigned cue.
d. Utilize eligibility determination systems.
e. Registering applications.
f. Screening for SNAP expedited eligibility and LIHEAP emergency.

2. Provide customer service in a professional and timely manner
a. Identify, prepare, and respond to client reactions and behaviors both positive and negative.
b. Respond to questions regarding services provided by the agency.
c. Explain policy and procedure.
d. Out of State Medical Travel.

3. Agency Front Desk and Other Duties
a. Answer the phone and direct calls to appropriate staff; distribute mail to designated staff/program.
b. Greet the public and assist them as needed.
c. Participate in the development of office procedures.
d. Make travel arrangements for staff and foster care youth.
e. Assemble economic assistance packets for distribution to the public.
f. other duties as assigned.

4. Workload and time management
a. Develop and prioritize work practices to meet deadlines for all programs.
b. Assess and document multi steps in complex time frames.

5. Agency Expectations:
a. Attend and complete trainings, staff meetings, and any other meetings assigned.
b. Keep abreast of complex policy and system changes as they occur.
c. Utilize and be familiar with all resources available.
d. Maintain time and attendance records.
e. Compile and report statistical data as requested.
f. other duties as assigned.

Minimum Qualifications

Requires one of the following: (1) Completion of the eligibility worker one-year certificate program. (2) Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program. (3) Graduation from high school or GED and three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, or housing assistance, or working in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, computer/data processing fields. (4) Three years of any combination of education and experience listed above.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 pm.

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verify

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Julie A St Germaine at justgermaine@nd.gov or at 701.774.6300.

Employing Unit: ND HHS -North Star Human Service Zone

Unit Phone Number: 701.774.6300

TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.