Data Analyst

Pay Rate: 50-55
Insight Global is hiring for a Data Analyst to sit onsite in Stamford, CT for a large, telecommunication company. This Data Analyst will be joining the Customer Operations organization within the Business Integration team. This Data Analyst is supporting analytical needs for the Proactive Customer Service Program. This data analyst will support all data analytics by being able to identify gaps, trends and opportunity in the data/ processes to improve the customer experience. Day-to-Day duties of this analyst will be validating data during launch of projects to support measurements of success and ensure selected target customers return highest ROI while post launch evaluating opportunities and supporting future Proactive Service phases. Furthermore, this Data Analyst will spend 40% of their time within data analysis, 30% analyzing success of programs to ensure targeting highest ROIs, 20% creating visualization, reports, and PowerPoint decks for executives, and 10% identifying opportunity and automation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

5+ years of Data Analyst experience
Strong experience with SQL and/or MicroStrategy for gathering, analyzing, and pulling data
Creating visualizations using Tableau or PowerBI
Ability to create and present PowerPoint presentation decks to executives
Prior experience using creating process flows using Visio or Lucid Charter
Bachelor's Degree

Nice to Have Skills & Experience

Telecommunication Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.