Data Center Technician II, Information Resources Client Services - Desktop Support

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As one of the world's foremost research institutions, UT Southwestern Medical Center is known for our life-changing research that has led us to 6 Nobel Prizes. With a career in our esteemed Department of Information Resources, you will be a key part of our multidisciplinary research facility with opportunities to work with leaders in patient care and medical research.

Job Summary

The main responsibility of a Data Center Technician II, is to support data center operations and is knowledgeable of data center support principles that help ensure continuous systems and facility uptime. This role keeps current with industry standards, growth, and changes in technology. This is a 24/7 100% on campus position and requires flexibility and willingness to cover shifts of any hour with short notice. Infrequent travel to remote facilities may be required. Additionally, this position may be scheduled to work during off-hours that may fall outside of normal business hours or during the weekend, specifically Mon-Fri, 1:00 - 9:30pm, and periodically assigned after-hour support and availability to receive pages 24-7. Work is primarily performed in general office area. As our ideal candidate, you will have general IT experience, data center related experience is a plus. We are looking for someone with excellent communication skills, enjoys working in a team and is a great fit within our group.

Experience and Education

Minimum Requirements

• Associates degree in a technical field and at least three (3) years of job-related experience.
• May be required to submit to a federal background investigation.
• Additional job-related experience may be considered in lieu of education.

Preferred Experience

• Data Center related experience.
• Server operating systems.

Job Duties

• Monitors and responds to failures including those related to power, hardware, network, and facilities.
• Analyzes system events/alerts and diagnoses potential root causes. Utilize elevated access and sound judgement during remediation processes.
• Responds to system hardware issues by applying diagnostics, troubleshooting, testing, and reimplementation.
• Carries out shipping/receiving duties to maintain accurate inventory control and asset tracking.
• Conducts issue tracking and responds to incidents in a timely manner.
• Runs cable as specified in work orders, often including Fiber and Ethernet.
• Assists with project initiatives and collaborates with other technicians and engineers.
• Assists with the auditing and verification of data center equipment and operations.
• Interacts with clients via written communication and phone and showcases high quality customer service.
• Performs other duties as assigned.

Knowledge, Skills & Abilities

Work requires analytical, diagnosing, and troubleshooting skills. Work requires exercise of moderate judgment. Work requires ability to troubleshoot and diagnosis system and hardware related issues. Work requires intermediate knowledge of system firmware versioning and aspects of version control. Work requires intermediate knowledge of various network cabling mediums including Fiber and Ethernet. Work requires basic knowledge of enterprise server operating systems (Windows/Unix/Linux) and core Microsoft platforms and products. Work requires basic knowledge of TCP/IP protocol and network administration. Work requires soft skills such as collaboration, teamwork, communication (written and verbal), problem-solving, detail-oriented, and ability to manage time.

Working Conditions

This position is a 24/7, onsite position. Must be flexible and willing to cover shifts of any hour with short notice. Work is primarily performed in general office area. Infrequent travel to remote facilities may be required. Will also be scheduled to work during off-hours change-windows of time that may fall outside of normal business hours or during the weekend. Will be periodically assigned after-hour support and able to be paged 24-7. This position requires the ability to lift up to 35 lbs. and work on ladders or with heavy equipment.

To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.