Desktop Support Engineer

Insight Global is seeking a Desktop Support Engineer to join the team with one of our financial clients located in Dallas, TX. This office location currently has about 50 u and is expected to grow to about 100. You will be the sole Desktop Support Engineer onsite, but you will have many team members working in the other office locations in Houston, Menlo Park, San Francisco, New York, and more. It will be a combination of both deskside and over the phone support for executives, managers, support staff, and anyone across the firm who needs assistance. You will be handling level 2 and above troubleshooting, both hardware and software support. You should also have basic networking knowledge, including IDF infrastructure, racking and stacking, routing and switching, wireless access point, etc. We are looking for someone with both great technical knowledge and customer service skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 3+ years' experience as a Desktop Support Engineer
- Experience troubleshooting both hardware and software issues
- Experience with basic networking, such as IDF's, racking/stacking, routing/switching, and wireless access points
- White glove deskside support
- Experience with a Windows environment

Nice to Have Skills & Experience
- Financial industry background

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.