Desktop Support Technician
Pomona, California
Employer: Prosum Inc.
Industry: Desktop Support
Salary: $25 per hour
Job type: Part-Time
Desktop Support Technician
Pay Range: $25/hour to $30/hour
Job Summary:
The Support Technician will play a key role in providing Tier 1 & 2 support for enterprise technology infrastructure, including workstations, basic network and telephony systems, remote users, etc.
This individual will effectively interface with staff and/or third parties to understand and diagnose issues; and follow best practices to isolate and effectively resolve them. This individual will work with a team of technicians to solve problems creatively and timely, with the ability to escalate issues to senior technical staff as needed.
This job will have the following responsibilities:
Please view our Privacy Policy.
Pay Range: $25/hour to $30/hour
Job Summary:
The Support Technician will play a key role in providing Tier 1 & 2 support for enterprise technology infrastructure, including workstations, basic network and telephony systems, remote users, etc.
This individual will effectively interface with staff and/or third parties to understand and diagnose issues; and follow best practices to isolate and effectively resolve them. This individual will work with a team of technicians to solve problems creatively and timely, with the ability to escalate issues to senior technical staff as needed.
This job will have the following responsibilities:
- Provide technical support for all levels of staff and end-users.
- Interact with users via phone, e-mail, and IM/chat in the effort to resolve issues in the most efficient manner.
- Work within a centralized ticketing system to respond to users and document pathways to resolution.
- Provide support for PC users, including office and remote employees.
- Monitor and prioritize incidents and tickets.
- Escalate and/or work in tandem with appropriate people from within and outside the organization on unresolved issues.
- Utilize/mobilize all third-party/partner technical resources to solve problems where necessary.
- Maintain call records, notes and logs; and record resolution details.
- Install and configure workstation, telephony, video, and mobile hardware/software as required.
- Maintain hardware and software inventory.
- Communicate and provide guidance and knowledge transfer to other resources within the organization on issues/problems and resolution.
- Excellent communication, documentation, and customer service skills.
- Ability to work effectively both individually and as part of a team.
- 1+ years of experience providing IT support, including Windows Server maintenance.
- Advanced competency in Microsoft applications including Word, Excel, and Outlook.
- Basic understanding of Windows Servers, including Active Directory.
- Knowledge of VPN and Citrix will be considered a plus
Please view our Privacy Policy.
Created: 2024-07-04
Reference: 24435
Country: United States
State: California
City: Pomona
ZIP: 91766
Similar jobs:
-
Support Technician
State Of California in Sacramento, California -
OFFICE TECHNICIAN (TYPING) - PELICAN BAY STATE PRISON (CME Support)
State Of California in Elk Grove, California -
Design Studio Support Technician - Human Interface Design
Apple in Culver City, California -
Administrative Claims Support Technician
State Of California in Sacramento, California -
Associate IT Support Technician Network/Telephony
Kaiser Permanente in Santa Clara, California -
Manufacturing Infrastructure Support Technician
Saint Gobain in California, California💸 $77400 - $120100 per year -
Field Support Technician
BCforward in Palo Alto, California💸 $28 per hour -
IT Support Technician
Leidos Holding in San Dimas, California💸 $55250.00 per year -
Administrative Support Technician
State Of California in Sacramento, California -
Associate IT Support Technician Network/Telephony
Kaiser Permanente in San Leandro, California -
Instructional Support Technician II - Physical Activity - Re-announced
California State University Los Angeles in Los Angeles, California💸 $4948.50 per month -
SITE TECHNOLOGY SUPPORT TECHNICIAN
Pajaro Valley Unified School District in Watsonville, California -
IT Support Technician
Leidos Holding in San Dimas, California💸 $68900.00 per year -
Field Support Technician (Los Angeles)
Insight Global in Los Angeles, California -
Field Services Desktop Support Technician
Leidos Holding in Ridgecrest, California💸 $60132.00 per year -
Administrate Support Technician
State Of California in Sacramento, California -
Support Technician
Apex Systems in San Diego, California -
TMAS II TMG Support (LVL 4 Engineering Technician) /F-22
Bevilacqua Research Corporation in Edwards AFB, California -
Program Support Technician
San Diego Community College District in San Diego, California -
IT Support Technician II
Experis in San Francisco, California