Job Summary

Provide on premise and remote support and maintenance of Tampa General Hospital's technology hardware and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, mobile workstations, standard/nonstandard local software.). Support responsibilities include: performing technology hardware/software upgrade, repair, and replacement, facilitate equipment relocation, create and update technical documentation, perform hardware/software configuration, testing and training, acts as liaison with technology vendors.

This position will primarily receive customer incident and request tickets assigned by the Service Desk. Provide 24/7 in person and remote support, adhering to agreed SLA's, and keeping the customer informed of actions taken. The technician must provide exceptional customer service; have strong technical support skills and be able to work in a demanding clinical environment. Collaborating with other IT teams in providing world class technology support. Responsible for performing job duties in accordance with mission, vision, and values of Tampa General Hospital

Qualifications

• High School Diploma or GED and three (3) years enterprise level technology support experience required OR Associate degree in technology and two (2) years enterprise level technology support experience or two (2) related professional certifications from one of the following organizations (Microsoft, CompTIA, HDI, ITIL, Apple, Cisco, ETA, TCO) required