About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Overview and Responsibilities

Summary

We are seeking a dedicated Desktop Support Technician for our Information Systems Technology department. This position assists the enterprise user base with technical support of desktop computers, applications, and related technology. Support includes installation and testing of computer systems and peripherals within established standards and guidelines. Work is performed with moderate independence under the direction of the senior staff or management.

Essential Duties and Responsibilities

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
• Repairs, reimages, maintains, and keeps inventory of IT equipment
• Works with Help Desk, Network Operations and System Administration staff as appropriate to determine and resolve problems received from clients
• Works with vendor support contacts to resolve technical problems with desktop computing equipment
• Interact with numerous computer platforms in a multi-layered client server environment
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
• Performs upgrades on systems to ensure longevity
• Works with procurement staff to purchase hardware and software
• Assists in maintaining technical asset tracking.
• Performs other duties as necessary

Qualifications

Education and Experience

• Technical school diploma, Community College degree or equivalent experience
• 1-2 years Desktop Support experience in Microsoft environment.
• Industry certifications (i.e., A+, MCP, etc.) preferred
• Employment is contingent upon a background investigation

Skills

• Ability to communicate effectively with all location employees, all levels of management and outside service providers
• Ability to make decisions when dealing with multiple alternatives
• Ability to prioritize and multi-task
• Ability to respond quickly to changing demands
• Active listening skills
• Attention to detail
• Clear, articulate, polite and patient communication with the end user and other support staff to successfully assist with resolution of the issue
• Commitment to teamwork
• Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously
• Excellent technical and computer skills
• Excellent verbal and written communication skills with the ability to interact effectively with employees at varying levels of the organization
• Independent analyses, communication and problem solving
• Strong, detailed & functional understanding of company systems and processes
• Work is performed with little supervision and requires initiative and judgment

Physical Demands

• Able to sit at a computer for long periods of time
• Communicate with others in person, on the telephone and electronically
• Move about the facility interacting with others
• Occasionally moves equipment such as a personal computer or display weighing up to 25 pounds
• Requires close vision to small print on computer and or paperwork
• Requires sitting, walking, standing, talking or listening
• Use computer and telephone consistently

Machines, Equipment and Technical Abilities

• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
• Internet navigation and research
• Internet, including knowledge of email transmission and communication
• Knowledge of Microsoft Windows desktop operating environments, as well as exposure to industry products, terminology and trends
• Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.
• Using common office equipment (e.g., phone, copier, fax, computer, etc.)

Work Environment

• Office

Rotech Information

Benefits

• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.