T itle:Level II Support Technician

Location: Miami,FL, work in the office plan on 4 days per week.

Duration: 3-month contract to full time

Schedule: M-F 2pm-11pm Eastern and rotation with other Support staff on weekend 12pm-4pm Eastern

Position Summary: Provide end users with software-specific application support, loan process and workflow assistance. Researching complex issues for end-user resolution. Providing a high level of professionalism and exceptional customer service during all interactions with associates and managers across organization

Primary Duties and Responsibilities:

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of users, executives, managers, and subject matter experts.
• First point of contact in assisting end users in problem solving loan level requests in Encompass.
• Assist users with their daily questions, concerns, and proper usage of all application systems.
• Ensure consistent and accurate documentation is distributed/consistent throughout the team as new workflows and systems are implemented.
• Act as a subject matter expert to review system issues for all applications; including but not limited to Encompass, BOSS, and all other integrated in-house and third-party applications.
• Assist in Onboarding and Security setups.
• Record and document all requests that are received by email or phone calls into the ServiceNow ticketing system.
• Successfully engage in multiple initiatives simultaneously.
• Maintain knowledge of current and newly deployed applications.
• Ability to pick up on trending issues and make suggestions for a better process.
• Ensure all SLAs are met daily.
• Participate in cross-functional training throughout the department and the IT department.
• Perform each task assigned by Manger satisfactory, consistently and on time.

Education and Experience Requirements:

• Minimum of 5 years in the mortgage industry.
• Experience with Encompass LOS
• Mortgage background with 2+ years applying technology solutions within a financial organization.
• Communicate effectively and professionally, in both oral and written communications, with all levels of personnel.
• Must possess strong organizational and leadership skills.
• Ability to work flexible hours including evenings and weekends as necessary.

Physical Requirements:

Requires the ability to operate a personal computer, bend, stoop, reach, lift, move, and carry materials and supplies weighing 35 pounds or less. Finger dexterity is required to operate a computer keyboard.

Additional Requirements :

• Must have positive attitude, work well under pressure and be a team player.
• Ability to prioritize work to meet project goals.
• Effective listening and critical thinking skills.
• Ability to work independently and within a team environment.
• Effective problem-solving skills with attention to detail
• Strong work ethic.
• Understand and follow posted work rules and procedures.
• Accept constructive criticism.
• Understand and follow company and departmental guidelines and policies.

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associate.
Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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