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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers' businesses every day. As part of GCS, the Small Business Product Strategy and Card Features team sits within our Small Business Products & Blueprint organization. "SBS Strategy" is responsible for articulating the vision for the SBS product line and translating that into a tactical plan to enhance current products and build and launch new ones. Working across Card, Card Lending, Line of Credit, Banking, and Digital Experience teams, SBS Strategy aligns the direction and purpose of the Small Business organization, and the Director of Strategic Planning leads how moves into execution.

How will you make an impact in this role?

The Director of Strategic Planning will:

• Influence the SBS product strategy, and use this strategy to prioritize product and feature enhancements and launches
• Work across Product Managers on the Small Business Card, Lending, Banking, and Digital Experience teams
• Intake submissions for tech investment planning, serving as a central point of contact for Product Managers and the GCS Strategy and Investment Planning office
• Use outputs of each planning cycle to set and update the SBS Products & Blueprint roadmap
• Publish this roadmap to collaborators across teams, and host a recurring meeting to track delivery, discuss capacity usage, and resolve any delays or issues
• Partner closely with Product Development teams in Card, Card Lending and Banking to make tradeoffs and solve capacity pinch points
• For Line of Credit and Digital Experience teams, meet regularly with Technology leads directly to make tradeoff recommendations and decisions
• Serve as a resource for Product Management and Development teams, bringing product strategy goals to life and guiding them through the planning process

Minimum Qualifications

• Ability to navigate the Small Business Products and Blueprint organization and engage and influence Product leaders
• Familiarity with American Express tech prioritization process; capability to serve as the single point of contact for Product Managers in the process, and bridge to the Investment Planning office
• Comfort in platforms such as JIRA and Clarity; ability to map initiative progress and translate findings for Product, Product Development, and other teams
• Understanding of engineering processes and workstreams, identification of potential capacity constraints and proposal of tradeoffs
• Negotiation skill to align tradeoffs across teams, partnering closely with Lean Process Management (LPM) and Product Development
• Project management (PMO) skills including content collation, deck building, workstream tracking, meeting facilitation
• Leadership skills to supervise and coach a hard-working Band 35 colleague to assist with the planning process and ongoing roadmap maintenance
• NY-based position (hybrid)
• Bachelor's degree

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.