EITS Clinical, Assistant Director (Assistant Director (CO) Lvl 2), Clinical Information Systems

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Under the direction of the Senior Director, has duties of instructing, directing, and checking the work of other systems analysis personnel. Formulates and defines system scope and objectives based on user-defined needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Analyze and revise existing system logic difficulties and documentation as necessary. Responsible for quality assurance review. Acts as project leader for projects with small budgets and limited duration.

Duties & Responsibilities

• Interview users, stakeholders, and sponsors to assess departmental needs to create Business, functional, and technical requirements documents.
• Analyze and document client's business requirements and processes; communicate requirements to technical personnel by constructing basic conceptual data and process models, including process flowcharts and technical specifications.
• Decompose information gathered into details including sources of data, data types, users, user types, interface components, interface navigation needs, reporting needs, and administrative system needs.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Leads training, development, and implementation of process improvements for the entire team and ensures that quality standards comply with internal policies and industry standards.
• Assists business users, project managers, and IT leadership in optimizing the scope, benefits and risks of proposed projects; helps manage expectations of users and management.
• Provide Project Management with identified risks, concerns, and ambiguities discovered during requirements gathering and work with the Project Manager to complete requirements documentation on schedule.
• Perform root cause analysis, document and use the results for process improvement and should be comfortable asking challenging questions.
• Identify opportunities for process improvements and provide analysis, propose change strategies, and communicate proposed strategies appropriately.
• Expected to take a consultative approach with stakeholders while presenting information that is both presentable and organized.
• Plan, coordinate and support UAT and subsequent deployments in integration with other team leaders.
• Ensure software development team accounts for all defined requirements during development and coordinate with QA team for maximum application coverage.
• Lead and coordinate documentation of Software Test Plans, Technical Documentation, Release Notes, User Guides, and Training and other materials as necessary.
• Participate in special projects as needed and perform other duties as assigned.

Minimum Qualifications
1. A Master's degree from an accredited college or university in Healthcare, Hospital, Public or Business Administration, Industrial/Organizational Psychology, Organizational Behavior or a related discipline and three (3) years of full-time experience planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives, one (1) year of which must have been in a responsible managerial or supervisory capacity; or
2. A Baccalaureate degree from an accredited college or university in disciplines, as listed in "1" above and four (4) years of full-time experience, as outlined in "1" above, two (2) years of which must have been in a responsible managerial or supervisory capacity; or
3. A satisfactory equivalent combination of education, training and/or experience.

Department Preferences

Knowledge, Skills, Abilities and other Requirements:

• Experience implementing clinical systems in a healthcare environment and systems administration.
• Strong organizational skills, including the ability to manage multiple concurrent initiatives.
• Good knowledge of computer and communications hardware capabilities and utilization, clinical applications, and systems.

Other Preferred Skills:

• Project management knowledge and/or experience.
• Knowledge of HL7 interfaced transactions and workflow
• Epic Beacon Radiation Oncology build / maintenance/support experience or equivalent clinical expertise.
• Participate in special projects as needed and perform other duties as assigned
• Must be able to work independently as well as work as part of a fast-moving team

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.