Executive Secretary & Administrative Assistant - Operational (HCA/SDU #27757)

$17.99 - $27.89 Hourly

$37,422 - $58,003 Annually

This position is a Pay Band 50

Posting Details

This job posting may be used to fill multiple vacancies.

This job posting will be used to conduct ongoing recruitment and will remain open until all positions have been filled.

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Executive Secretary & Administrative Assistant - Operational will:

• Provide administrative assistance and backup for posting payments received from clients by applying the payment to the client's claim(s);
• Utilize the Automated System and Eligibility Network (ASPEN) program to obtain client's ID when posting payments;
• Provide customer service to internal and external clients of the Restitution Service Bureau.

How does it get done?

The Executive Secretary & Administrative Assistant - Operational is responsible for:

• Providing exceptional customer service by listening to clients and addressing their needs;
• Administrative duties such as but not limited to: answering telephone calls, picking up mail and ordering supplies;
• Maintaining logs of payments received as well as memos submitted to Accounts Receivable Bureau;
• Daily scanning of claim case documentation into case files in ASPEN;
• Answering telephone calls in a professional and courteous manner;
• Distributing mail;
• Assisting with debtors inquiries.

Who are the customers?

Citizens of New Mexico

Health Care Authority (HCA), and Management

Ideal Candidate

The Ideal Candidate has experience:

• Providing extensive customer service;
• Communicating effectively both verbally and written;
• Critically thinking and detailed orientated;
• Working with Excel and Word.

Minimum Qualification

High School diploma or Equivalent and one (1) year of related experience in office administration. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess & maintain a valid Driver's License.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Possible exposure to irate clients. Incumbent will work under stress and frequent time constraints. Some statewide travel is required. Computer use, long periods of sitting. Some travel may be required. May require overtime.

Supplemental Information

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Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.