Global Communications Manager, AppleCare

Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

AppleCare is looking for a Strategic communications manager for our global Support Communications team. You will manage, develop, and strengthen the team responsible for the internal communications to our contact center, Support services, and external vendor network. Passionate about our customer centric organization and a mission to build innovative, interactive, dynamic engagement, our work is becoming more intuitive, adaptable, and relevant to the needs of the business and how our audience consumes and experiences content.

As our ideal candidate, you will become a key player in bringing our vision to life. You are a forward-thinking story-teller, a natural builder of relationships, and an insightful voice for the field. Cross-functional teams trust your input and mentorship. Business partners have faith in your strategic ability. You connect the dots. You push the boundaries. You ground the work in what's needed now, but also have an eye to what could be. You know the importance of understanding our audience and will play key role in driving this insight. You help our team develop new ways of thinking about communications and truly innovative engagement campaigns for our audience.



Description
As a strategist, you live and breathe planning. You know every communication has a goal. You are the master of crafting the vision and roadmap. You synthesize large amounts of information into key insights that are compelling. You cut through clutter with plans and process that put the right information in the right place at the right time. You explore creative ways to engage with our business partners and you meticulously plan how these will play out.

This role encompasses strategic planning and creative, innovative change management, all founded on an understanding of how engagement plans work. Project and process management skills are also essential.

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