Senior Systems Quality Project Manager, AppleCare

Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. That's because our Systems Quality Project Managers lead the most challenging cross-functional QA initiatives in AppleCare - the ones that involve multiple systems and require complex testing activities across the AppleCare organization and beyond. We turn ambiguity into order, and we know how to execute big projects successfully and with the highest quality.

The AppleCare Business Process Reengineering team has an immediate opening for a Senior Systems Quality Project Manager to plan and lead cross-functional testing across complex AppleCare projects. You will be responsible for the planning, preparation, resourcing, execution management, issue resolution, and progress reporting of testing activities across business and technical groups on the project.

You will also play a key role in our ambitious testing transformation journey. Through your knowledge of industry best practices for quality management, you will help to evolve the way we approach test planning and execution.



Description
Quality advocate who will partner with business and technical teams to build comprehensive test plans for large cross-functional systems projects and programs, with particular focus on UAT

Inspire others to fight for excellence, even under competing priorities and pressures

Effectively lead meetings ranging from 2 to 60+ participants, and communicate resulting actions

Identify opportunities to leverage automation for test prep and execution

Proactively look for risks (technological, organizational, political) and identify appropriate mitigation plans

Seek expertise and involve the right experts for the best testing outcomes

Drive schedule, planning meetings and activities for UAT preparation and execution

Facilitate identification of test scenarios and ensure requirements traceability

Foster healthy debate and seek to understand multiple perspectives

Estimate resource requirements to complete testing, and ensure realistic plans are in place

Ensure the test environments and required data are available to support testing

Utilize analytical skills to investigate and drive resolution of issues found in UAT activities

Report progress on UAT activities and issues to the project team and to management

Approach problems flexibly, and be willing to adapt and modify your approach, without compromising on the outcome.

Participate in testing transformation activities by driving forward innovative approaches and methodologies

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