Human Services Assistant II

Hiring Range: $26,565.00 to $31,565.00

Full Time or Part Time: Full Time

Additional Detail

Title Description- Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients.

General Work Tasks (Illustrative Only) -

• Provides receptionist duties/front desk coverage.
• Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information;
• Provides information to clients;
• Answers incoming calls and responds to inquiries;
• Prepares and mails correspondence;
• Provides information as required for other community resources;
• Provides services for identified client needs (i.e. identifies benefit needs and makes appropriate referrals);
• Completes various forms;
• Transports family members and program participants to appointments;

Knowledge, Skills, and Abilities:

Knowledge- Working knowledge of: agency's computer systems and software; principles and processes for providing customer and personal services; human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and mathematics. Some knowledge of regulations, policies, and procedures of the assigned program area as related to assisting the clients; may require some knowledge of counseling terminology and practices.

Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities- Demonstrated ability to: read and interpret documents such as State and local policies and procedure manuals; prepare special reports and correspondence; communicate effectively both verbally and in writing; perform calculations; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram, or schedule form; work well with others and resolve conflicts with employees, clients and citizens; recognize basic needs of clients; exercise good judgment, tact and resourcefulness in meeting problems and situations; maintain confidential records and materials; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and interview and elicit needed information from clients.

Education and Experience- High school diploma and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.