Human Services Assistant II

Hiring Range: $26,565.00 to commensurate with experience

Full Time or Part Time: Full Time

Additional Detail

Title Description- Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. Human Services Assistant II is distinguished from Human Services Assistant III by the latter's serving as a screener and the initial point of contact for the clients seeking benefits and/or services.

General Work Tasks (Illustrative Only) -

• Answers phones, responds to inquiries, and routes calls to appropriate staff.
• Greets visitors and directs individual to appropriate staff.
• Retrieves, opens, sorts, date-stamps, and distributes mail.
• Maintain inventory of office supplies, monitors and orders office supplies and small equipment.
• Uses computers and office equipment to perform clerical duties.
• Operates various computer systems and programs to conduct searches for initial applications, renewals, and re-certification and/or update information for the agency's SNAP, Medicaid, TANF, childcare, energy assistance, PIPP, cooling assistance, heating assistance, and crisis assistance programs.
• Monitors the copy/fax/scanner/printers, retrieves documents, and distributes them accordingly.
• Maintains the conference room calendar, as the conference room is used by several county agencies.
• Issues EBT vault cards.
• Performs daily opening and closing procedures to include locking and unlocking doors, turning lights on and off, and turning lobby computer and television on and off.
• Prepares and mails correspondence.
• Provides information and referrals and verifies information as required for other community resources.
• Assists in the preparation of periodic, special, and other reports.
• Assists with special projects, such as the Angel Tree.
• Facility maintenance - place work orders with maintenance when repairs are needed in the office.
• Fleet maintenance - ensures that cars are properly serviced; maintain vehicle logs documenting service on all vehicles, including annual state inspections; ensures that car detailing is performed monthly for all vehicles.
• Other duties and as assigned.

Knowledge, Skills, and Abilities:

Knowledge - Working knowledge of agency's computer systems and software; principles and processes for providing customer and personal services; human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and mathematics. Some knowledge of regulations, policies, and procedures of the assigned program area as related to assisting the clients; may require some knowledge of counseling terminology and practices.

Skills - Skill in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities- Demonstrated ability to: read and interpret documents such as State and local policies and procedure manuals; prepare special reports and correspondence; communicate effectively both verbally and in writing; perform calculations; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram, or schedule form; work well with others and resolve conflicts with employees, clients and citizens; effectively apply acquired knowledge of human behavior and social functioning; recognize basic needs of clients; exercise good judgment, tact and resourcefulness in meeting problems and situations; instruct clients in a variety of direct-care techniques; maintain confidential records and materials; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and interview and elicit needed information from clients.

Education and Experience- High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.