Insurance Customer Service Representative (Remote)

Medix Healthcare

Remote - USA (PST Timezone)

$19.00-$20.00 an hour

Job Details

Salary

$19.00-$20.00 an hour

Job Type

Full-time

Qualifications

• High School Diploma or Equivalent
• 1+ Years of Call Center Experience - Large Organizations and/or Insurance Companies Preferred
• Capacity to work unencumbered and independently in a home office/virtual environment

Full Job Description

Are you a customer service professional who values meaningful and challenging work opportunities? If so, then we are the organization for you! We are looking to hire (Insurance) Customer Service Representatives to support our members with an influx of routine and moderate inquiries on a daily basis. Healthcare background or prior experience is preferred, but not a requirement. Our company has been a leading provider within the insurance industry for 150+ years, and continues to lead the way through accelerating innovation in a secure and compliant manner.

Apply to get your name in the mix!

What we provide to you as a full-time teammate:

We offer a competitive benefits package that is on par with most of the leading healthcare organizations, along with a 401K plan.

Requirements

Essential Duties and Responsibilities: Include the following, other duties may be assigned.

As a Customer Service Representative, you will...

• Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity.
• Capture member information accurately and update systems with complete and concise data.
• Ensure flexibility, stay organized, and comply with constantly changing programs and business rules.
• Investigate issues that cannot be resolved at the time of initial call. Collaborate with internal teams to research and follow up with the Member until a resolution occurs.
• Comfortable working in the healthcare field, with an acute awareness of privacy, confidentiality and professionalism.
• Ability to determine proper issue escalation - joining forces with other internal departments for answers, therefore closing the loop and providing a solution for the Member.

Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the Core Values:

• Genuine
• Tech Savvy
• Reliable
• Independent

Education and/or Experience:

• High School Diploma or Equivalent
• 1+ Years of Call Center Experience - Large Organizations and/or Insurance Companies Preferred
• Capacity to work unencumbered and independently in a home office/virtual environment

Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: Microsoft Applications (Word, Excel, Outlook), computer, internet, email, copy and fax machines, and telephone.

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Sick Time
• Vision insurance

Schedule:

• First four weeks of training = M-F, 8am-4:30pm PST
• Post-training = M-F, 9:30am-6pm PST

Experience:

• High School Diploma or Equivalent
• 1+ Years of Call Center Experience - Large Organizations and/or Insurance Companies Preferred
• Capacity to work unencumbered and independently in a home office/virtual environment