IT Business Systems Analyst

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job.
• Experience may substitute for education for up to (4) years.

Licenses and Certifications Required:

• None

Notes to Applicants
This posting is for a position that is anticipated to start after October 1, 2024

The ideal candidate for this position will have strong customer engagement skills coupled with functional requirement and use case/user story development. This position will participate as a contributor on complex electric utility projects.

THIS POSITION :

• Serves as an interface with customer functional areas such as Planning, Engineering, Work Management, and Field Operations for the purpose of business technology alignment and relationship management.
• Analyzes business requirements or issues, convert analysis to functional specifications, and design solutions to meet cross functional business requirements or resolve issues.
• Participates on strategic analysis via frameworks such as SWOT , PESTLE
• Connects inter-related initiatives to strategic direction
• Works across various engineering and business domains
• Guides multiple stakeholder teams through effective communication and change management, such as media campaigns and creating and administering training materials
• Participates in software application testing (functional unit, integration, performance, regression and acceptance).
• Possesses a working understanding of resource planning 9. Deliver efficiencies and service improvements

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

EMPLOYMENT APPLICATION :

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application ALL current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held.
• Starting salary will be based on overall relevant experience from your application.
• Resumés will not be accepted and statements such as "see resumé" will not be accepted. You may use "N/A" for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after seven (7) days from the date of the initial advertisement.
  • Once the job posting has closed, applications cannot be changed.

FAIR LABOR STANDARDS ACT :

• This position is classified as NON - EXEMPT (Hourly)

IF YOU ARE SELECTED AS A TOP CANDIDATE :

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• This position requires a criminal background investigation ( CBI ).

WORK SCHEDULE :

• This position has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained onsite to assist with operations and recovery.
  • Work hours may include after hours, holidays, and weekends.
  • Shifts may change according to departmental needs.
  • Employees may be required to work additional hours outside of the regular work schedule.

TRAVEL :

• If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Preferred Qualifications

• Business systems analysis experience within the electric utility industry
• Certification such as CAPM , PMI - PBA , CBAP , or similar business analyst or project management certification, or the ability to obtain within 6 months of employment
• Experience in guiding customers through complex technology projects from inception to post go-live operations
• Experience with project change management, including building and administering training materials
• Experience in scenario planning for strategic vision
• Ability to travel to more than one work location
  
  

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Meet with decision makers, system owners and end users to define business, financial and operations requirements and systems goals.

Assist with requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions.

Create models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors.

Assist with converting requirements into developing a statement of work for use in requests for proposals.

Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems.

Review and analyze the effectiveness and efficiency of existing systems and assist with developing strategies for improving or further leveraging these systems.

Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions.

Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts.

Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization.

Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of concepts and principles of application programming, database and system design including Internet, and network architectures.
• Knowledge of legacy, and web-based systems interfaces.
• Knowledge of importing data for use in report software, spreadsheets, graphs, and flow charts.
• Knowledge of cost-benefit analysis and total cost of ownership modeling.
• Skill in performing requirements development, process modeling, reporting and project management tools.
• Skill in developing process models and data flow diagrams using industry-standard modeling techniques.
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
• Ability to define, analyze, and find solutions for difficult or complex problems.
• Ability to view the big picture.
• Ability to quickly become familiar with emerging technologies.
• Ability to identify trends as well as isolated events.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.