IT Customer Service Support B

Job Title: IT Customer Service Support B

Job Code: 16740

Job Location: Anaheim, CA (On-Site)

Job Schedule: 1 st Shift 9/80

Job Description:

The IT Customer Service Support B position will be responsible for coordinating, diagnosing and troubleshooting incoming end user requests. In this position you would provide technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to applications, workstations, conference rooms, collaboration services, and network services.

Essential Functions:

• Requires timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
• Provide case status updates to management and end users.
• Supports and maintains effective relationships with end users.
• Maintains and updates records in tracking databases within established SLAs. Alerts management to emerging trends in incidents, problems, or issues.
• Providing technical support for desktop operating systems including Windows, and Linux.
• Experience with Active Directory objects and policies.
• Excellent verbal and written communication skills.
• Will be responsible for prioritizing issues based on business impact.
• Ability to obtain and maintain a DoD Clearance.
• Must be able to lift up-to 50lbs.
• Other duties as assigned by Supervisor.

Qualifications:

• Requires a High School Diploma or equivalent with four (4) years of experience providing technical support for desktop operating systems including Windows, and Linux.
• OR 2 years post-secondary/associates degree with two (2) years' experience providing technical support for desktop operating systems including Windows, and Linux.
• Must be U.S. citizen.

Preferred Additional Skills:

• Experience with server operating systems including Windows, and Linux.

In compliance with pay transparency requirements, the salary range for this role is $44,500 - $82,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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