IT Support
La Palma, California
Employer: Insight Global
Industry: Help Desk
Salary: Competitive
Job type: Part-Time
Insight Global is seeking 2 IT Techs for a large retail client in La Palma, CA. The IT Techs will be working in a warehouse environment and have several key responsibilities on a daily basis: Checking and resolving tickets through Zendesk, working with operations team to monitor printers/scanners/devices, using apple and android devices to pick orders, setting up workstations, inventory, check in/check out process. The purpose of these roles is to help assist the team during their peak season until January.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Problem Resolution
Respond to level 1 help desk requests, escalate as needed
Fix/Repair Device issues: stations, laptops, iPods, printers, phones
Fix/Repair Networking issues: WIFI/Wired connectivity issues
Ensure accurate communication via tickets, ticket resolution
User Management
User ID Creation/Management and issue resolution
Email Creation/Management and issue resolution
Security Card (building access) Creation/Management and issue resolution
Device Management
New Equipment Rollout/Setup: stations, laptops, iPods, printers
Client VPN install
Application Helpdesk/Support
Re-open purchase orders
Delete item profiles
Generate missing return labels
Create/generate missing commercial invoices
Fix/Repair order/shipping issues
Perform other duties as assigned
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Problem Resolution
Respond to level 1 help desk requests, escalate as needed
Fix/Repair Device issues: stations, laptops, iPods, printers, phones
Fix/Repair Networking issues: WIFI/Wired connectivity issues
Ensure accurate communication via tickets, ticket resolution
User Management
User ID Creation/Management and issue resolution
Email Creation/Management and issue resolution
Security Card (building access) Creation/Management and issue resolution
Device Management
New Equipment Rollout/Setup: stations, laptops, iPods, printers
Client VPN install
Application Helpdesk/Support
Re-open purchase orders
Delete item profiles
Generate missing return labels
Create/generate missing commercial invoices
Fix/Repair order/shipping issues
Perform other duties as assigned
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-09-29
Reference: 383023
Country: United States
State: California
City: La Palma
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