IT Support Specialist

Arizona Spine and Joint Hospital is seeking an IT Support Specialist to join our team on a full-time basis. The IT Support Specialist duties include:

• Performs AD account maintenance (job titles, group membership, and name changes).
• Act as the technical escalation for 1 st or 3 rd party support.
• Act on security incidents and escalate to Information Security team with appropriate urgency.
• Troubleshoot problems, diagnose technical issues, and resolve them in a timely and efficient manner escalating to for 1 st or 3 rd party vendors, or manufacturers as appropriate to minimize disruption to users' productivity.
• Providing User Training and Documentation: Offering guidance, training, and support to end-users on how to use computer systems, software applications, and IT tools effectively.
• Creating user documentation, manuals, and training materials to assist users in understanding and utilizing IT resources efficiently.
• Managing IT Assets and Inventory: Tracking and maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
• Assisting with procurement, asset management, and inventory control to ensure that IT resources are utilized effectively and in compliance with organizational policies and procedures.
• Works incident queue based on incident priority and escalations to meet internal service level agreements.
• Regularly communicates and documents status updates on incidents and projects
• Works independently and shows initiative in resolving complex support issues and requests; escalates issues as required to more senior members of the team and leadership to ensure timely resolution
• Works with colleagues and IT Department teams to troubleshoot and resolve endpoint issues
• Performs quality assurance checks on all hardware and software prior to deployment.

Required Skills:

• 2-5 years' experience in Active Directory
• Thorough understanding of TCP/IP, DNS, DHCP
• Experience with Service Now ticketing system.
• CompTIA A+ Certification: preferred, not required
• Microsoft 365 Certified: Fundamentals: preferred, not required

Benefits:

• Medical
• Dental
• Vision
• Generous PTO Plan
• Employer Paid Life Insurance
• Employee Paid Life Insurance
• Short Term Leave
• Long Term Leave
• Breakfast and lunch provided daily
• and more!!

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify