IT Systems Analyst V (Performance Management) Task Area Team Lead
San Antonio, Texas
Employer: Computer World Services Corp. (CWS)
Industry: Government - Federal
Salary: Competitive
Job type: Full-Time
Job Description
Task Area Team Lead
• Hiring Manager - Participates in candidate recruitment, interview, selection and on-boarding activities.
• Responsible to Site Lead for the Management/Execution of PWS Support Activities for subordinate staff across all shifts.
• Responsible for Data collection and reporting of performance activities in weekly and monthly activity reports.
• First level of escalation for Government shift leads to resolve performance issues with subordinate staff.
General
• In support of Network/Cyberspace Operations mission, deliver AFIN metrics and trend analysis.
• Researches, analyzes, and designs information systems to meet the needs of an organization that will integrate with existing and future systems.
• Consults with users to identify current operating procedures, problems, and requirements.
• Designs models and utilizes analysis and solution development methods, including process maps, flow charts, and diagrams.
• Scopes project costs and timelines.
• Documents installation, maintenance, and operating procedures.
• May create coding and logic specifications for developers.
• May provide a leadership role for the work group through knowledge in areas of specialization.
• Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge.
Key Tasks and Responsibilities From PWS/SOW
Tasks include:
o Creating and improving metrics.
o Establishing equipment performance thresholds.
o Developing and maintaining Tier 0 website dashboards to give AF users, Base Communication Squadrons, Communication Focal Points and 690 COG personnel access to up-to-date information.
o Reporting AFIN operational metrics in the WAR and MAR
o Conducting and reporting trend analysis associated with AFIN metrics.
o Providing measurements for quality of service (QoS), including customer satisfaction against established metrics.
o Providing metrics and trend analysis in technical reports and briefings.
Job Requirements:
Education & Experience
• Requires a bachelor's degree, and 10+ years of related experience
Certifications
Required:
o IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher.
• Desired:
o ITIL v4 Foundation
o ITIL v4 Specialist - Create, Deliver and Support
o ITIL v4 Strategist - Direct Plan and Improve
Security Clearance
• Top Secret
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Shift - Days. This is a 24/7/365 mission and extended hours/days may be required.
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Job Snapshot
Employee Type Full-Time
Location San Antonio, TX (Onsite)
Job Type Government - Federal, Information Technology, Management
Experience Not Specified
Date Posted 09/09/2024
Job ID 4353/3255/21749
Apply to this job.
Think you're the perfect candidate?
Task Area Team Lead
• Hiring Manager - Participates in candidate recruitment, interview, selection and on-boarding activities.
• Responsible to Site Lead for the Management/Execution of PWS Support Activities for subordinate staff across all shifts.
• Responsible for Data collection and reporting of performance activities in weekly and monthly activity reports.
• First level of escalation for Government shift leads to resolve performance issues with subordinate staff.
General
• In support of Network/Cyberspace Operations mission, deliver AFIN metrics and trend analysis.
• Researches, analyzes, and designs information systems to meet the needs of an organization that will integrate with existing and future systems.
• Consults with users to identify current operating procedures, problems, and requirements.
• Designs models and utilizes analysis and solution development methods, including process maps, flow charts, and diagrams.
• Scopes project costs and timelines.
• Documents installation, maintenance, and operating procedures.
• May create coding and logic specifications for developers.
• May provide a leadership role for the work group through knowledge in areas of specialization.
• Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge.
Key Tasks and Responsibilities From PWS/SOW
Tasks include:
o Creating and improving metrics.
o Establishing equipment performance thresholds.
o Developing and maintaining Tier 0 website dashboards to give AF users, Base Communication Squadrons, Communication Focal Points and 690 COG personnel access to up-to-date information.
o Reporting AFIN operational metrics in the WAR and MAR
o Conducting and reporting trend analysis associated with AFIN metrics.
o Providing measurements for quality of service (QoS), including customer satisfaction against established metrics.
o Providing metrics and trend analysis in technical reports and briefings.
Job Requirements:
Education & Experience
• Requires a bachelor's degree, and 10+ years of related experience
Certifications
Required:
o IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher.
• Desired:
o ITIL v4 Foundation
o ITIL v4 Specialist - Create, Deliver and Support
o ITIL v4 Strategist - Direct Plan and Improve
Security Clearance
• Top Secret
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Shift - Days. This is a 24/7/365 mission and extended hours/days may be required.
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type Full-Time
Location San Antonio, TX (Onsite)
Job Type Government - Federal, Information Technology, Management
Experience Not Specified
Date Posted 09/09/2024
Job ID 4353/3255/21749
Apply to this job.
Think you're the perfect candidate?
Created: 2024-09-29
Reference: XPMw2SqHd8Vs
Country: United States
State: Texas
City: San Antonio
ZIP: 78112
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