IT Systems Analyst V (Performance Management) Task Area Team Lead

Job Description

Task Area Team Lead

• Hiring Manager - Participates in candidate recruitment, interview, selection and on-boarding activities.

• Responsible to Site Lead for the Management/Execution of PWS Support Activities for subordinate staff across all shifts.

• Responsible for Data collection and reporting of performance activities in weekly and monthly activity reports.

• First level of escalation for Government shift leads to resolve performance issues with subordinate staff.

General

• In support of Network/Cyberspace Operations mission, deliver AFIN metrics and trend analysis.

• Researches, analyzes, and designs information systems to meet the needs of an organization that will integrate with existing and future systems.

• Consults with users to identify current operating procedures, problems, and requirements.

• Designs models and utilizes analysis and solution development methods, including process maps, flow charts, and diagrams.

• Scopes project costs and timelines.

• Documents installation, maintenance, and operating procedures.

• May create coding and logic specifications for developers.

• May provide a leadership role for the work group through knowledge in areas of specialization.

• Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge.

Key Tasks and Responsibilities From PWS/SOW

Tasks include:

o Creating and improving metrics.

o Establishing equipment performance thresholds.

o Developing and maintaining Tier 0 website dashboards to give AF users, Base Communication Squadrons, Communication Focal Points and 690 COG personnel access to up-to-date information.

o Reporting AFIN operational metrics in the WAR and MAR

o Conducting and reporting trend analysis associated with AFIN metrics.

o Providing measurements for quality of service (QoS), including customer satisfaction against established metrics.

o Providing metrics and trend analysis in technical reports and briefings.

Job Requirements:

Education & Experience

• Requires a bachelor's degree, and 10+ years of related experience

Certifications

Required:

o IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher.

• Desired:

o ITIL v4 Foundation

o ITIL v4 Specialist - Create, Deliver and Support

o ITIL v4 Strategist - Direct Plan and Improve

Security Clearance

• Top Secret

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Shift - Days. This is a 24/7/365 mission and extended hours/days may be required.

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Job Snapshot

Employee Type Full-Time

Location San Antonio, TX (Onsite)

Job Type Government - Federal, Information Technology, Management

Experience Not Specified

Date Posted 09/09/2024

Job ID 4353/3255/21749

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