IT - Tech Support/Help Desk III

Looking for a rewarding IT role where your skills make a difference every day? We've got the perfect opportunity for you!

ABOUT UA/UNIFORM ADVANTAGE BRANDS

For over 35 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy and community support . Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates with an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

ABOUT THE ROLE

The Tech Support-Help Desk III team member will serve as the lead technician for our distribution center and provide both desk-side and remote support on multiple applications, globally, as needed. They will serve as SME for warehouse management systems by learning and understanding all inner workings of the technology. This role requires on call rotation one week per month.

WHAT YOU'LL DO

• Work with IT Dev and DB teams to troubleshoot issues with WMS and ERP systems. Participate in scheduled downtime and maintenance of server and network infrastructure.
• Serve as Tier1 & 2 support for light Infrastructure issues and systems and in depth participation on large-scale company initiatives and network maintenance.
• Install/maintain physical infrastructure such as data cabling, networks, switches.
• Manage Users, Email, Security access to resources.
• Coordinate with vendors to schedule and carry out 3rd party work.
• Remotely support corporate, retail and distribution center facilities.
• Install/Maintain endpoint hardware, software, peripherals.
• Handle multiple issues simultaneously and prioritize tasks based on urgency and impact on operations.
• Ability to diagnose and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations.
• After hours/on call emergency support and problem resolution/management.
• Daily participation of project-based work/long term strategic implementations.
• Scheduled maintenance of existing hardware, software, printers, wiring, and server environments.
• Perform Basic, Ad hoc SQL queries.
• Scripting Knowledge (C++, PowerShell, VB, etc.).
• Mentor and train level 1 technicians.

WHAT YOU'LL BRING

• A solid understanding of IT systems, hardware, software, and network troubleshooting is crucial. This includes familiarity with Windows/MAC OS.
• Strong verbal and written communication skills are necessary for explaining technical issues and solutions.
• Familiarity with help desk software such as WorkFront or Jira for tracking and managing support requests.
• Knowledge of MS applications (Office365, SharePoint, etc.).
• Knowledge of Windows domain/Active Directory.
• Knowledge of network hardware (switches, routers, etc.).
• Knowledge of DNS, DHCP, etc.
• Knowledge of Scripting and Development Languages (C++, PowerShell, VB, SQL).
• Knowledge of IP Networks/subnetting/VLANs.
• Knowledge of system deployment utilities (imaging).
• Knowledge of low voltage cabling.
• General support knowledge of warehouse/supply chain environments.

WHERE YOU'LL WORK

ONSITE - Distribution Center

Our team thrives in a fast-paced environment, working together to keep things moving smoothly. Here, you'll find a diverse group of colleagues who bring their unique perspectives and skills to the table, creating a rich and collaborative culture. Join the team in The Marketplace, our onsite self-service café where full-time team members get a weekly allowance of $35 for free meals and snacks. If you're ready to dive into a role where your contributions matter and excitement is part of the daily routine, this is the place for you!

Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the Marta line.

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.

• Medical and Pharmacy Coverage
• Dental and Vision Coverage
• Life/AD&D Insurance
• Employee Assistance Program - self-care and support for life's everyday challenges
• Extensive 401(k) plan with company matching - Save for your future
• Short & Long Term Disability - Company Paid
• Accident, Hospital Care and Critical Illness Insurance - Protect your Income
• Auto and Home Insurance
• Legal Insurance and ID Theft Protection
• Nationwide Pet Insurance
• Holiday Pay
• Paid Time Off - Life Balance
• Volunteer Time Off - Make an Impact
• Employee Discount Program
• Referral Program - Get paid to work with Friends
• Regular Social Activities and Events - Mandatory Fun
• See more of the benefits we offer

UA IS AN EQUAL OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will provide reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

We are a Drug-Free Workplace.